MHST Administrative Assistant

The Methodist Church in Britain; Huntingdon; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Some flexibility with working hours

All necessary IT equipment provided

Job sharing considered for the full‑t

Culture prioritises staff engagement

Job summary

The Methodist Church in Britain is seeking an flexible administrator to support the Huntingdon and Peterborough Mental Health Support Teams and NHS partners. You will manage referrals, appointments, letters and patient records, blending office and remote working.

You will help set up new processes for January 2027 launches, contribute to governance data, and support recruitment and team training, with a culture focusing on staff engagement and development.

Qualifications

• NVQ level 3 or equivalent relevant experience.
• Experience in an administrative role.
• Experience with Microsoft Office programmes (Word/Outlook/Excel).
• Experience in a public-facing administrative role.

Responsibilities

• Manage the patient referral process using SystmOne to register, process, check, update and discharge patients.
• Arrange and manage referrals and appointments for the team.
• Type and send appointment, clinical and discharge letters.
• Maintain accurate patient records to SOPs, including scanning and filing.
• Provide team administration: minutes, room bookings, meetings and organising the team.
• Record governance data and produce information for reports.
• Respond to queries from the team and liaise with external agencies.
• Order equipment and liaise with procurement; monitor use.
• Develop and implement new processes and best practice.
• Support recruitment and train staff within your remit.

Skills

Excellent communication

Interpersonal skills

Prioritisation

Public interaction

Word, Outlook, Excel, Teams

Teamwork

Initiative

Education

NVQ level 3 or equivalent

Tools

Word

Outlook

Excel

Teams

Job description

This administrator role supports the Huntingdon and Peterborough Mental Health Support Teams, children's mental health services run by East of England Community Health and Care NHS Trust. The work centres on referrals, appointments, letters and patient records on SystmOne. Two posts are offered: a full-time post with job sharing considered, and a 0.5 WTE part-time post, both blending office and remote working. The service launches in January 2027, so post holders will help set up new processes as well as support the existing team.

What the job involves

• Manage the patient referral process, using SystmOne to register, process, check, update and discharge patients
• Arrange and manage referrals and appointments for the team
• Type and send appointment, clinical and discharge letters
• Maintain accurate patient records to standard operating procedures, including scanning and filing
• Provide team administration: minutes, room bookings, meetings and organising the team
• Record and monitor governance data, and produce information, data and narrative for reports
• Respond to queries and correspondence from the team and other professionals, and liaise with agencies such as education, social services and police
• Order specialist equipment and consumables, liaise with central procurement and monitor use
• Develop and implement new processes and best practice in the new team
• Support recruitment of new team members and train staff within your remit
• Disseminate information to staff, contribute to internal and external communication strategies, and keep contact details up to date
• Follow information governance, confidentiality, infection control and risk policies, complete mandatory training, and take part in audits and emergency preparedness

What’s required

Qualifications

• NVQ level 3 or equivalent relevant experience

Experience

• Experience in an administrative role
• Experience of Microsoft Office programmes such as Word, Outlook and Excel
• Experience in a public-facing administrative role

Skills & knowledge

• Excellent communication and interpersonal skills
• Effective prioritisation and co-ordination of own work
• Ability to work with the general public
• Confident use of Word, Outlook, Excel and Teams
• Ability to work as part of a team
• Ability to use initiative without close supervision

Other

• Accurate typing skills
• Ability to work to written processes

Nice to have

• Experience of working as an administrator within an NHS environment
• Experience of SystmOne, including adding notes to patient records
• Experience of Health Roster

What’s offered

• Some flexibility with working hours
• All necessary IT equipment provided for remote working
• Job sharing considered for the full-time post
• Culture that prioritises staff engagement and development