Medical Secretary

Sirona-Care-; Bristol; On-site; GBP 18,000 - 24,000; Part time

Job summary

Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services in Bristol, North Somerset or South Gloucestershire, invites applications for a part-time Medical Secretary to join our Community Paediatric Team.

You will deliver a comprehensive secretarial service to the Paediatric Community Team for South Gloucestershire, acting as an effective link across NHS staff, GPs, the public and other agencies.

Qualifications

• Excellent interpersonal skills via telephone and face to face, with a variety of colleagues, carers / parents, professionals / agencies both internal and external e.g. consultants, GPs, health visitors, school health nurses, education, social services, multi-disciplinary team.
• Experience of working as part of a team and ability to plan activities of own role.
• Attention to detail to be able to complete tasks accurately and efficiently

Responsibilities

• Provide comprehensive secretarial/administration support to the clinical and secretarial.
• Undertake any necessary photocopying, filing, and other administrative duties to ensure the efficient running of the office.
• To be responsible for the audio/copy typing of letters, reports, general correspondence and statutory assessments. To arrange and organise meetings as requested by/under the direction of clinical staff.
• To be responsible for requesting test results/investigations/medical records and x-rays as instructed by clinical staff, bringing to their attention any urgent results that need immediate action.
• To act as a contact point and liaise with patients, medical and nursing staff, police and social services, other agencies face to face and over the telephone dealing with queries
• Ensure that the waiting list targets are met, and pending lists are maintained
• Ensure that all clerical activity is recorded accurately for activity purposes in a timely manner
• To effectively deal with professionals’ incoming mail
• Ensure effective diary systems are updated and maintained
• To be responsible for recording and booking clinical outcomes, patient telephone follow up appointments on (EMIS).
• To assist in the training of new members of staff/colleagues.

Skills

Interpersonal skills

Team player

Attention to detail

Secretarial experience

EMIS

Organisational skills

Communication skills

Confidentiality & data protection

Work under pressure

Cross-site collaboration

Education

RSA III typing qualification

English language qualification

Tools

EMIS

Job description

Job overview

Our Community Paediatric Team has an exciting opportunity for a Medical Secretary to join us on a part time basis.

Your goal will be to provide a comprehensive secretarial service to the Paediatric Community Team for South Gloucestershire. You will act as an effective link across NHS staff, other departments, GPs, general public and other relevant bodies.

Our approach is family centred, with the voice of the child and young person featuring strongly throughout everything that we do. We believe in working in partnership with colleagues in primary and secondary care, public health, social care, education and the third sector to achieve the best outcome for every child.

Main duties of the job

• Provide comprehensive secretarial/administration support to the clinical and secretarial.
• Undertake any necessary photocopying, filing, and other administrative duties to ensure the efficient running of the office.
• To be responsible for the audio/copy typing of letters, reports, general correspondence and statutory assessments. To arrange and organise meetings as requested by/under the direction of clinical staff.
• To be responsible for requesting test results/investigations/medical records and x-rays as instructed by clinical staff, bringing to their attention any urgent results that need immediate action.
• To act as a contact point and liaise with patients, medical and nursing staff, police and social services, other agencies face to face and over the telephone dealing with queries .
• Ensure that the waiting list targets are met, and pending lists are maintained .
• Ensure that all clerical activity is recorded accurately for activity purposes in a timely manner.
• To effectively deal with professionals’ incoming mail.
• Ensure effective diary systems are updated and maintained.
• To be responsible for recording and booking clinical outcomes, patient telephone follow up appointments on (EMIS).
• To assist in the training of new members of staff/colleagues.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Detailed job description and main responsibilities

Please see attached job description and person specification for a full list of responsibilities associated with this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Skills and Experience

• Excellent interpersonal skills via telephone and face to face, with a variety of colleagues, carers / parents, professionals / agencies both internal and external e.g. consultants, GPs, health visitors, school health nurses, education, social services, multi-disciplinary team.
• Experience of working as part of a team and ability to plan activities of own role.
• Attention to detail to be able to complete tasks accurately and efficiently
• Previous secretarial experience
• Experience of using EMIS
• Good organisational/prioritisation skills, being able to meet deadlines as well as carry out day to day activities of role.
• Good oral and written communication skills e.g. ensuring messages are relayed and written down accurately.
• Awareness of policies and procedures regarding confidentiality and data protection and ensure that these are adhered to with regard to patient records and information requested over the telephone.
• To have the ability to work under pressure.
• To be able to deal with patient queries in a professional, polite, sensitive and understanding manner.
• Ability to work across sites in the wider BNSSG area.

Qualifications

• RSA III typing qualification or equivalent
• Sound qualification in English language

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.