Business Support Administrator

Holmes & Hills Solicitors; Sudbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading regional law firm seeks a full-time Business Support Administrator to assist in administrative tasks across multiple offices. The role requires strong communication skills, attention to detail, and proficiency in Microsoft Office. Flexibility is essential for covering various locations and supporting project work.

Qualifications

• Comfortable with all Microsoft Office applications.
• Able to deliver high customer service levels.

Responsibilities

• File opening for all teams and producing files as required.
• Handling telephony coverage and greeting clients.
• Supporting teams with project work, including Marketing.

Skills

Communication

Team player

Attention to detail

Flexibility

Tools

Microsoft Office

Job description

The Role

In this role, you will provide a wide range of administrative and file management tasks. The prime role of the Business Support Team is to assist each team in operating at optimum efficiency across all offices. As part of the Business Support Team, you are expected to use a high degree of self-management and initiative and should be able to multi-task.

You will be required to work between our Marks Tey and Sudbury offices from Monday to Friday. Flexibility is required to cover other offices (Braintree, Coggeshall, Halstead, Tiptree, and Witham) to support business needs, including covering Reception and Telephony, and assisting with project work.

We are looking for a full-time Business Support Administrator to work from Monday to Thursday, 8:30 am to 5:30 pm, and on Friday from 8:30 am to 5:00 pm, totaling 37 hours per week.

The Day-to-Day

• File opening for all teams, producing files in accordance with each team’s requirements
• Entering all contacts into SOS, recording ID requirements, and scanning ID documents as agreed
• Closing files for all teams
• Archiving documents
• Sorting and scanning post
• Franking and posting mail daily, including recorded deliveries
• Photocopying, scanning, and saving documents into SOS
• Preparing bundles
• Retrieving and storing Wills/Deeds, ensuring documentation is up-to-date according to firm policy
• Maintaining stationery supplies and providing order lists to accounts
• Typing for teams, including attendance notes, letters, and other documents
• Supporting teams with project work, such as Marketing
• Coordinating meeting room bookings
• Taking overflow messages for teams
• Handling telephony coverage and message taking throughout the day
• Greeting and welcoming clients
• Providing teas and coffees to clients and arranging catering as needed
• Maintaining client-facing areas with regular checks
• Performing other ad hoc duties

What Experience Do I Need?

You should be comfortable with all Microsoft Office applications, able to deliver high customer service levels, and willing to learn and develop within a professional environment.

What Skills Should I Have?

• Good communication skills
• Team player
• Great attention to detail
• Flexibility

About Us

Holmes & Hills Solicitors is a large regional firm with seven offices across Essex and Suffolk, employing over 200 legal professionals. We work with clients including businesses, individuals, families, and local authorities, aiming to build long-standing relationships, protect clients’ interests, and support their growth.

Our team provides proactive legal services through personal relationships, understanding clients’ needs before offering practical advice in a personal and accessible manner.

Recognition and Client Base

Holmes & Hills is recognized by The Legal 500 and Chambers & Partners as a leading law firm in the region. Our clients range from established and growing businesses to local authorities, families, and first-time home buyers.