Sales Support Administrator

Onnec; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology partner is seeking a Sales Support Administrator in London. The role involves supporting sales operations, managing customer relationships, and ensuring compliance in bid processes. Ideal candidates will have strong organisational and communication skills, proficiency in CRM systems, and a customer-focused approach.

Qualifications

• Familiarity with CRM systems like Intact, Sage, or Netsuite.
• Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint.

Responsibilities

• Input sales orders into the ERP system accurately.
• Assist with administrative tasks like meeting scheduling and presentations.
• Organise and maintain sales orders, proposals, and customer documents.

Skills

Organisational Skills

Interpersonal Skills

Communication Skills

Customer Focus

Flexibility

Tools

CRM Systems

Microsoft Office

Job description

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About My Application

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• I confirm I have the right to work in the country where this job is based

ONNEC Group is a leading independent technology partner and global integrator, with over 30 years of experience and a team of 800+ global experts, specializing in providing end-to-end connectivity solutions that propel organizations worldwide.

From structured cabling to managed services, our end-to-end solutions provide reliable infrastructure. Design. Build. Deploy. Optimize. We offer a complete solution for business connectivity.

We are a rapidly growing organization, and finding and retaining the highest caliber of people is fundamental to our success. We work hard to create a challenging, supportive, and satisfying working environment for all employees. ONNEC has achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity, and inclusion in the workplace.

The Sales Support Administrator will play a crucial role in supporting ONNEC's sales team to ensure smooth operations and efficient processes, such as assisting the Sales Operations Manager in supporting the Pre-Sales & Sales Teams by providing administrative support for Tender and Proposal preparation stages of the Bid Process through to Opportunity being Won or Lost.

What you’ll be doing as our Sales Support Administrator:

1. Order Processing:

• Accurately input sales orders into the ERP system on time.

2. Customer Relationship Management (CRM):

• Update customer and sales opportunity info in the CRM system.
• Track customer inquiries, feedback, and sales progress.
• Maintain an accurate sales pipeline for forecasting.

3. Sales Team Support & Process Compliance:

• Assist with administrative tasks like meeting scheduling and presentations.
• Coordinate communication between sales and other departments.
• Help prepare and submit bids for RFPs, PQQs, and tenders.
• Gather necessary information from various teams (Sales, Finance, Legal, Technical) for bids.
• Ensure proposals are timely, meet specifications, and are delivered on time.
• Organise meetings, events, and sales training.
• Review proposals, tenders, and quotes for quality and compliance with company standards.
• Follow and enforce sales processes and procedures.
• Maintain professionalism and confidentiality when dealing with clients.

4. Document Management:

• Organise and maintain sales orders, proposals, and customer documents.
• Keep the tender library organised and secure.

5. Product Knowledge Support:

• Stay updated on company products, services, and market trends.

What we’re looking for in our Sales Support Administrator:

• Familiarity with CRM systems (e.g., Intact, Sage, Netsuite)
• Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint
• Ability to produce high-quality proposals, presentations, and documents
• Good organisational skills
• Strong interpersonal and communication skills
• Ability to work well under pressure
• Flexible approach
• Ability to meet tight deadlines with thoroughness
• Capability to handle and prioritise high workloads and resolve problems/issues
• Enthusiastic and dynamic personality
• Customer-focused and professional demeanor

Key Relationships:

• External: Clients, Suppliers, and Manufacturers.

Success Measurements:

• Timely and high-quality tender documents.
• Adherence to procedures.
• Compliance with data security and environmental standards.

If you believe you have the required skills and experience, click apply now to be considered as our Sales Support Administrator. We look forward to hearing from you!