Business Support Administrator

Hampshire County Council; Langstone; On-site; GBP 1 - 2; Full time

Job summary

Hampshire County Council is seeking a Business Support Administrator to join the Reablement Business Support Team. You will support people across Hampshire, handle calls, emails, and scheduling, and work with the multidisciplinary team to keep services running smoothly.

The role requires empathy, strong organisation, and good IT skills in MO365, with a focus on customer service and continuous improvement. Expect a busy, confidential environment across four hubs in Hampshire.

Qualifications

• Previous administrative experience.
• Strong IT skills with Microsoft 365 (Word, Outlook, Teams, Excel, SharePoint).
• Excellent organisation and prioritisation abilities.
• Strong communication and teamwork skills.
• Patient, compassionate, and customer-focused attitude.

Responsibilities

• Handle calls and emails as first point of contact.
• Build positive working relationships with team and service users.
• Resolve high volume queries and escalate when needed.
• Work with spreadsheets, templates and scheduling systems.
• Schedule training and participate in Improvement Group meetings.
• Support the Disability Confident Employer commitments.

Skills

Administrative support

Customer service

Microsoft 365

Communication skills

Tools

Word

Outlook

Teams

Excel

SharePoint

Job description

Join our friendly team as a Business Support Administrator within our Reablement Business Support Team, where we support people across Hampshire who need additional care. The Business Support Team support the multi-disciplinary team across all four reablement hubs - North, West, Central and South Hampshire - to ensure an effective service delivery. As an integral part of our small supportive team, you'll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You'll be part of a service who are committed to promoting people's independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care. What you'll do:

• Be the Friendly Face: Handle calls, monitor and respond to emails, acting as the first point of contact for service users and staff.
• Foster Connections: Build and nurture positive working relationships within our team and with our service users.
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
• Ensure Accuracy: Working with spreadsheets, templates and scheduling systems to keep everything running smoothly.
• Promote Continuous Development: Schedule training for the Community Response Team and participate in Continuous Improvement Group meetings, We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
  Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams, Excel and SharePoint).
• Excellent organisation and prioritisation skills.
• Strong communication, interpersonal and teamwork skills.
• Patience, compassion, and empathy in all interactions. You'll treat all service users with dignity and respect and have a strong focus on customer service.
  Employee Support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
• Working Patterns You'll work 5 days per week (this can be discussed at interview as we can be flexible with how the hours are spread out across the week). Our Service operates 7 days a week, therefore you'll be required to work weekends and bank holidays on a rotational basis for which enhancements are paid.