Compassionate Care Services Admin & Customer Support

Hampshire County Council; Langstone; On-site; GBP 1 - 2; Full time

Job summary

Hampshire County Council is seeking a Business Support Administrator to join the Reablement Business Support Team. You will support people across Hampshire, handle calls, emails, and scheduling, and work with the multidisciplinary team to keep services running smoothly.

The role requires empathy, strong organisation, and good IT skills in MO365, with a focus on customer service and continuous improvement. Expect a busy, confidential environment across four hubs in Hampshire.

Qualifications

• Previous administrative experience.
• Strong IT skills with Microsoft 365 (Word, Outlook, Teams, Excel, SharePoint).
• Excellent organisation and prioritisation abilities.
• Strong communication and teamwork skills.
• Patient, compassionate, and customer-focused attitude.

Responsibilities

• Handle calls and emails as first point of contact.
• Build positive working relationships with team and service users.
• Resolve high volume queries and escalate when needed.
• Work with spreadsheets, templates and scheduling systems.
• Schedule training and participate in Improvement Group meetings.
• Support the Disability Confident Employer commitments.

Skills

Administrative support

Customer service

Microsoft 365

Communication skills

Tools

Word

Outlook

Teams

Excel

SharePoint

Job description

Hampshire County Council is seeking a Business Support Administrator to join the Reablement Business Support Team. You will support people across Hampshire, handle calls, emails, and scheduling, and work with the multidisciplinary team to keep services running smoothly.

The role requires empathy, strong organisation, and good IT skills in MO365, with a focus on customer service and continuous improvement. Expect a busy, confidential environment across four hubs in Hampshire.