Business Support Officer

Kent County Council; Kings Hill; On-site; GBP 14,000 - 18,000; Part time

Job summary

Kent Enablement at Home (KEaH) is seeking a proactive Business Support Officer to help Enablement teams deliver efficient, person‑centred services across Kent. You will provide high quality admin support, assist care coordination, and maintain accurate records across IT systems while handling enquiries and coordinating meetings.

This part‑time role (27 hours per week) offers varied, collaborative work within Adult Social Care.

Qualifications

• Proven experience in business support, administration or a care related environment, but training and support will be provided.
• Is organised, reliable and has strong attention to detail.
• Communicates clearly and professionally with a wide range of people.
• Confident using IT systems, or willing to learn new digital tools.
• Understands the importance of accuracy in care co ordination and record keeping.
• Works well as part of a team and is flexible in response to service needs.
• Proven experience in business support, administration or a care related environment, but training and support will be provided.

Responsibilities

• Provide high quality administrative and business support to Enablement operational teams
• Support care co ordination activity, helping to ensure the timely and accurate allocation, tracking and updating of enablement visits
• Act as a key point of contact for professionals, partner agencies and people using our services
• Manage telephone enquiries, shared mailboxes and service correspondence
• Record, update and maintain accurate information across multiple IT systems
• Coordinate meetings, prepare agendas and produce notes where required
• Assist with financial and monitoring processes, including audits and routine data checks, in line with established procedures
• Work closely with colleagues to support safe, effective and responsive service delivery, Be part of a valued Adult Social Care service that supports independence and wellbeing
• Join a friendly, supportive and collaborative Business Support team
• Develop your skills and experience within Adult Social Care
• See the direct impact of your work on service delivery and outcomes, This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Skills

Organisation

Attention to detail

Communication skills

Teamwork

IT literacy

Tools

IT systems

Job description

Are you organised, proactive and motivated, with a passion for supporting services that make a real difference to people's lives? Kent Enablement at Home (KEaH) supports adults across Kent to regain independence, confidence and daily living skills following illness, hospital admission or changes in circumstances. Our Business Support Officers (KSC) play a vital role in ensuring the smooth running of the service, providing essential administrative, care co ordination and operational support to frontline Enablement teams. This is a varied and fast paced role, ideal for someone who enjoys working collaboratively, managing competing priorities and supporting both professionals and people who use our services.

• Provide high quality administrative and business support to Enablement operational teams
• Support care co ordination activity, helping to ensure the timely and accurate allocation, tracking and updating of enablement visits
• Act as a key point of contact for professionals, partner agencies and people using our services
• Manage telephone enquiries, shared mailboxes and service correspondence
• Record, update and maintain accurate information across multiple IT systems
• Coordinate meetings, prepare agendas and produce notes where required
• Assist with financial and monitoring processes, including audits and routine data checks, in line with established procedures
• Work closely with colleagues to support safe, effective and responsive service delivery, Be part of a valued Adult Social Care service that supports independence and wellbeing
• Join a friendly, supportive and collaborative Business Support team
• Develop your skills and experience within Adult Social Care
• See the direct impact of your work on service delivery and outcomes, This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

We're looking for someone who:

• Is organised, reliable and has strong attention to detail
• Can manage a varied workload, work effectively under pressure and prioritise competing demands in a fast paced environment
• Communicates clearly and professionally with a wide range of people
• Is confident using IT systems, or willing to learn new digital tools
• Understands the importance of accuracy in care co ordination and record keeping
• Works well as part of a team and is flexible in response to service needs
• Proven experience in business support, administration or a care related environment, but training and support will be provided.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

This role is considered a customer facing position

• Kent Enablement at Home operates between 6am and 10pm, Monday to Sunday
• 27 hours a week part time
• Contractual base is Worrall House, Kingshill, patterns of work will be discussed at interview, in line with service requirements
• Appointment is subject to the usual pre employment checks