Compassionate Admin Specialist — Hybrid Care Support

Hampshire County Council

Havant

Hybrid

GBP 18,000 - 27,000

Part time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Employee Assistance Programme

Local Government Pension Scheme

Generous annual leave

Job summary

Hampshire County Council in Havant is seeking a Business Support Administrator to join our Reablement Business Support Team. You will perform vital administrative tasks, handle customer interactions, and help ensure the smooth operation of our service delivering care to people in their own homes.

The role is 18.2 hours per week, permanent, hybrid working at Havant Plaza, with pro-rata salary around £12,798 to £13,335 per year.

Qualifications

Previous administrative experience.
Proficient IT skills with MO365 including Word, Outlook, Teams, Excel and SharePoint.
Excellent organisation and prioritisation skills.
Strong communication, interpersonal and teamwork skills.
Patience, compassion, and empathy in all interactions.

Responsibilities

Be the Friendly Face: Handle calls, monitor and respond to emails, acting as the first point of contact for service users and staff.
Foster Connections: Build and nurture positive working relationships within our team and with our service users.
Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
Ensure Accuracy: Working with spreadsheets, templates and scheduling systems to keep everything running smoothly.
Promote Continuous Development: Schedule training for the Community Response Team and participate in Continuous Improvement Group meetings.