Business Services Team Lead: Customer Ops & Scheduling

Cameron Clarke Associates t/a talent-finder; Harlow; On-site; GBP 30,000 - 32,000; Full time

Job summary

SCCI Group in Harlow is seeking a Business Services Team Leader to manage a small team of Administrators and oversee the end-to-end administration of maintenance contracts.

You will ensure jobs are scheduled efficiently, customer portals and systems are updated, and SLAs are consistently met. This is a role for an experienced customer service or operations professional with strong leadership and communication skills.

Qualifications

• Experience in customer service, administration or operational service delivery.

Responsibilities

• Lead and supervise a team of Business Services Administrators.
• Monitor performance against targets, KPIs and SLAs, taking corrective actions when needed.
• Oversee end-to-end administration of contracts from receipt to completion within timescales.
• Coordinate engineer diary scheduling to align with priorities and response times.
• Schedule resident appointments and provide timely job progress updates.
• Update customer portals and internal systems to ensure accurate reporting.
• Check and record relevant compliance documentation for maintenance processes.
• Liaise with Contract Managers, Engineers, subcontractors, Costings/ QS teams and customers to resolve issues.

Skills

Leadership

Team management

Customer service

Operations coordination

Scheduling

Performance management

Communication

Tools

Tesseract

Job description

SCCI Group in Harlow is seeking a Business Services Team Leader to manage a small team of Administrators and oversee the end-to-end administration of maintenance contracts.

You will ensure jobs are scheduled efficiently, customer portals and systems are updated, and SLAs are consistently met. This is a role for an experienced customer service or operations professional with strong leadership and communication skills.