Client Services Operations Lead

Bidvest Noonan; Byfleet; On-site; GBP 38,000 - 48,000; Full time

Job summary

Just Ask seeks an Administrative Team Leader to manage a team of Administrators supporting the programme of works and ad hoc requests across nationwide properties. You will coordinate resources, maintain quality systems, and drive continuous improvement while delivering excellent client service.

You will work closely with Operations Managers, Scheduling and Dispatch teams to ensure timely, accurate issue handling, KPI reporting, and revenue tracking for ad hoc works.

Qualifications

• Experience leading administrative teams in a multi-contract environment is preferred.
• Strong communication skills with clients and internal stakeholders.
• Proven ability to manage workloads, KPI/SLAs and reporting processes.

Responsibilities

• Lead a small team of Administrators across multiple contracts to prioritise and allocate resources.
• Handle inbound client communications via CRM, ensuring timely categorisation and logging.
• Oversee administrators as first point of contact for service enquiries, ad hoc work and sub-contracted work.
• Manage client satisfaction by addressing issues, resolving escalations or escalating as needed.
• Ensure workflows for ad hoc works are delivered from enquiry through pricing, PO, scheduling, delivery and billing.

Skills

Organizational skills

Interpersonal skills

Team leadership

CRM software

Data analysis

Problem solving

Tools

CRM platform

Management Information System

Job description

Just Ask seeks an Administrative Team Leader to manage a team of Administrators supporting the programme of works and ad hoc requests across nationwide properties. You will coordinate resources, maintain quality systems, and drive continuous improvement while delivering excellent client service.

You will work closely with Operations Managers, Scheduling and Dispatch teams to ensure timely, accurate issue handling, KPI reporting, and revenue tracking for ad hoc works.