Service Scheduling & Operations Planner

Mitie Cleaning & Hygiene Services; Lurgan; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Overtime opportunities

Online GP services

Discounts across thousands of Retailer

Free on-site parking

Salary Finance

MiDeals platform

Cycle-to-work

Life cover

Mitie Stars rewards

Job summary

Mitie Cleaning & Hygiene Services is seeking a site-based administrator to support Fire and Security Engineers and Regional Service Managers. You will handle emails and calls, oversee engineer workloads up to 30 days in advance, and ensure service levels are met.

You will input data, maintain customer records, and work within a large team to resolve queries efficiently. A strong customer-service mindset is essential.

Qualifications

• Strong communication and coordination with engineers and managers.
• Experience handling emails and calls.
• Scheduling workload up to 30 days in advance.
• Ability to meet service levels (SLAs).
• Data inputting and maintaining customer records.
• Works well within a large team.

Responsibilities

• Communicating with Fire and Security Engineers / Regional service Managers.
• Emails & Call handling.
• Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS.
• Meeting Service Levels (SLAs).
• Following management instructions.
• Communicating with Multiple Helpdesks to ensure we are delivering customer service & to resolve any customer queries.
• Data Inputting.
• Working as part of a large team.
• Processing and maintaining customer records.

Skills

Communication

Email handling

Call handling

Scheduling

Data entry

Teamwork

Customer service

Tools

IFS

Cash system

Job description

Mitie Cleaning & Hygiene Services is seeking a site-based administrator to support Fire and Security Engineers and Regional Service Managers. You will handle emails and calls, oversee engineer workloads up to 30 days in advance, and ensure service levels are met.

You will input data, maintain customer records, and work within a large team to resolve queries efficiently. A strong customer-service mindset is essential.