Administration Team Leader

Eligo Recruitment Ltd; Harlow; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Eligo Recruitment Ltd is recruiting an Administration Team Leader for our client in Harlow. You will lead the Business Services Administrators, coordinate field engineers and ensure high standards of service to tenants and Local Authority contracts.

The role requires strong organisation, accountability and people leadership, with hybrid working after probation. Salary £31,000 with a £750 bonus and opportunities to develop leadership skills within a busy engineering services environment.

Qualifications

• Experience in busy service-led administration, scheduling or coordination.
• Experience coordinating field engineers or operatives would be advantageous.
• Familiarity with Social Housing, Property Maintenance, Facilities Management, or Engineering Services is beneficial.

Responsibilities

• Lead, support and mentor a team of Business Services Administrators.
• Manage daily workloads and ensure work is distributed effectively.
• Oversee scheduling and coordination of field engineers, including servicing and inspections.
• Ensure jobs are raised, allocated, updated and closed in internal systems and portals.
• Monitor outstanding jobs, appointments and follow-ups.
• Act as escalation point for complex queries from engineers, customers and tenants.
• Support the team with appointment access and availability issues.
• Ensure enquiries from Local Authority/Social Housing clients are handled professionally.
• Collaborate with Contract Managers, engineers and Operations to deliver contracts.
• Monitor service levels, KPIs and administration quality.
• Coach and develop team members; manage holidays and absence.

Job description

Administration Team Leader

Location: Harlow, Essex

Salary: £31,000 per annum + £750 annual bonus

Hours: Monday-Friday, 8:30am-5:00pm

*Role becomes Hybrid after probation*.

Environment: Engineering Services

The Role

We are recruiting for an Administration Team Leader to join an established engineering services business based in Harlow.

The Business Services team plays a key role in supporting the company's field operations, particularly across Local Authority and Social Housing contracts.

The Team Leader will combine day-to-day operational administration with people leadership, ensuring engineers are effectively scheduled, jobs are correctly managed through the system, customers and tenants receive a high level of service, and the administration team has the support and direction it needs.

This could be an excellent opportunity for an existing Team Leader or a strong Senior Administrator, Scheduler or Service Coordinator ready to take the next step into leadership.

Key Responsibilities

• Lead, support and motivate a team of Business Services Administrators.


• Manage daily workloads and ensure work is distributed effectively.


• Oversee the scheduling and coordination of field engineers, including servicing, routine inspections and small works.


• Ensure jobs are accurately raised, allocated, updated and closed on internal systems and customer portals.


• Monitor outstanding jobs, appointments and follow-up actions.


• Act as an escalation point for more complex engineer, customer and tenant queries.


• Support the team with issues around appointments, access, engineer availability and job requirements.


• Ensure enquiries from Local Authority/Social Housing clients and tenants are handled professionally and efficiently.


• Work closely with Contract Managers, engineers and Operations to support successful contract delivery.


• Monitor workloads, administration quality, service levels and KPIs.


• Coach, mentor and support members of the administration team.


• Assist with one-to-ones, training and development.


• Help manage holidays, absence and team coverage.


• Identify areas where administrative processes or service delivery can be improved.


• Maintain a positive, organised and accountable team environment.

What We Are Looking For Ideally

You will have experience within a busy service-led administration, scheduling or coordination environment, particularly where you have been responsible for organising field engineers or operatives.

Experience within Social Housing, Property Maintenance, Facilities Management, Fire & Security, Electrical, HVAC, M&E, Compliance or Engineering Services would be particularly relevant.

You Will Ideally Bring Experience Of

• Team leadership, supervision or mentoring.


• Scheduling and coordinating field engineers/operatives.


• Managing busy diaries and changing priorities.


• Dealing with customers, clients and/or tenants.


• Handling queries and escalations.


• Monitoring jobs from initial booking through to completion.


• Working with internal systems and customer portals.


• Supporting SLAs/KPIs and maintaining service standards.


• Working closely with operational and contract management teams.


• Coaching and developing other administrators.

Most importantly, they are looking for somebody who can keep a busy operation organised while also getting the best out of the people around them.

You will need to be comfortable with the reality of a service environment where engineers, jobs, diaries, customers, tenants and priorities can all change throughout the day!

Package £31,000 per annum + £750 annual bonus

A great opportunity for somebody who enjoys the coordination side of an engineering/service business but is ready for more responsibility, greater ownership and the opportunity to lead and develop a team.

Eligo Recruitment is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity