Maintenance Scheduling & Customer Service Specialist

Johnson Controls; Manchester; Hybride; GBP 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral program

Exclusive discounts

Cycle to work scheme

Onsite parking

Dress-down Fridays

Résumé du poste

Johnson Controls in Manchester is hiring a Service Operations Specialist to drive maintenance scheduling and coordinate with internal teams and national clients. You will ensure planned and emergency works run smoothly, coordinating engineers and communicating with customers to confirm schedules.

The role requires strong customer service experience, excellent communication, and the ability to manage multiple tasks with urgency. The team offers a hybrid working model and comprehensive benefits.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively.
• High attention to detail and urgency.
• Confident in decision-making and problem solving.
• Proficiency using multiple PC applications.

Responsabilités

• Coordinate engineer appointments and manage dynamic diaries.
• Communicate with customers via phone and email to confirm schedules.
• Order parts, secure purchase orders, and complete permits.
• Navigate multiple customer portals and internal systems.
• Collaborate with Service Managers to improve engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk, and Subcontractors.
• Support KPIs and reporting to Planning Team Manager.

Connaissances

Customer service

Communication

Multitasking

Time management

Attention to detail

Problem solving

Outils

GANT-based planning software

Invoicing / Purchase orders software

Description du poste

Johnson Controls in Manchester is hiring a Service Operations Specialist to drive maintenance scheduling and coordinate with internal teams and national clients. You will ensure planned and emergency works run smoothly, coordinating engineers and communicating with customers to confirm schedules.

The role requires strong customer service experience, excellent communication, and the ability to manage multiple tasks with urgency. The team offers a hybrid working model and comprehensive benefits.