Business Services Administrator

Eligo Recruitment Ltd; Harlow; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid working (3 days in-office, 2 at

Remote working after probation

Job summary

Eligo Recruitment Ltd is seeking a Business Services Administrator in Harlow to support housing associations and local authorities. The role balances office-based coordination with homeworking after probation, ensuring jobs, inspections and communications run smoothly.

You’ll log communications, manage multiple priorities, and assist engineers and Contract Managers. Prior admin, customer service, or housing/compliance experience is valued, along with strong IT and CRM usage.

Qualifications

• Strong telephone and written communication skills.
• Excellent organisation and attention to detail.
• Confidence dealing with customers and resolving queries.
• Ability to manage several tasks and priorities at once.
• Calm and professional approach when things get busy.

Responsibilities

• Responding promptly to inbound telephone and email enquiries from housing associations and local authorities.
• Accurately logging communications and keeping records complete and up to date.
• Scheduling and coordinating routine inspections and small works for field engineers.
• Monitoring customer portals and updating job progress and completion information.
• Handling queries from customers and engineers with follow-up where needed.
• Supporting Contract Managers with general administration.

Skills

Telephone communication

Written communication

Organisation

Multi-tasking

Customer service

Problem solving

Tools

CRM platforms

Microsoft Office

Job description

Business Services Administrator – Harlow

Location: Harlow, Essex

Salary: £27,500 per annum

Hours: Monday to Friday, 8:30am – 5:00pm

Hybrid: 3 days office / 2 days home following successful completion of probation

Are you an organised, personable Administrator who enjoys speaking with customers, solving problems and keeping things running smoothly behind the scenes?

We are looking for a Business Services Administrator to join a busy and supportive team within a well-established organisation delivering essential services to local authorities and housing associations.

This is a varied role where you will be right at the heart of the day-to-day operation, supporting customers, engineers and Contract Managers and making sure jobs, inspections and communications are properly coordinated.

What will you be doing?

Your day-to-day responsibilities will include:

• Responding promptly and professionally to inbound telephone and email enquiries from housing association and local authority tenants.
• Accurately logging communications and ensuring records remain complete and up to date.
• Scheduling and coordinating routine inspections and small works for field engineers.
• Monitoring customer portals and updating job progress and completion information.
• Handling queries from both customers and engineers and ensuring appropriate follow-up.
• Supporting Contract Managers with general administration.
• Helping ensure contractual requirements and agreed service levels are met.
• Managing multiple priorities within a busy, collaborative working environment

What are we looking for?

You do not necessarily need experience from exactly the same environment.

We are particularly interested in people who have previously worked within administration, customer service or customer support, ideally within housing, compliance, engineering services or another busy service-led environment.

You will need:

• Strong telephone and written communication skills.
• Excellent organisation and attention to detail.
• Confidence dealing with customers and resolving queries.
• The ability to manage several tasks and priorities at once.
• A calm and professional approach when things get busy.
• Experience using internal systems, CRM platforms and Microsoft Office.
• A proactive attitude and willingness to support the wider team.
• Pride in getting things organised and done right the first time.

Why consider it?

You will be joining an established team of 12, structured across three smaller teams with Team Leader support.

Following probation, the role also offers a hybrid working arrangement of three days in the Harlow office and two days working remotely. Most importantly, this is a role where the administration you provide has a genuine purpose – helping coordinate services that support housing tenants and contribute to the delivery of important compliance and safety-related works.

Eligo Recruitment

Eligo Recruitment is acting as an Employment Business in relation to this vacancy.

Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity