Business Services Assistant (3 Posts)

Derbyshire County Council; East Midlands; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Local Government Pension Scheme

25 days annual leave

Flexible working

Training and development

Travel expenses reimbursed

Cycle to work scheme

Eye tests and wellbeing services

Discounts and cashback

Job summary

Derbyshire County Council in Matlock is seeking a proactive Business Services Assistant to support the Headquarters Team with admin tasks and Blue Badge processing. You will join a friendly, experienced team and contribute to delivering efficient client services in a busy office environment.

The role emphasises accuracy, teamwork and a flexible approach to workload while handling payments, records updates and diverse admin duties. Office attendance is required weekly.

Qualifications

• Strong communication and customer service skills.
• Excellent organisational abilities and attention to detail.
• Ability to work in a busy team and meet deadlines.
• Experience using ICT and internal systems.

Responsibilities

• Process new and renewal Blue Badge applications.
• Liaise with internal departments and external clients.
• Work with Mosaic and paper-based applications.
• Handle payments and refunds in line with procedures.
• Update records across systems for client changes.

Skills

Communication skills

ICT proficiency

Teamwork

Organisational skills

Attention to detail

Confidentiality/GDPR understanding

Tools

Mosaic

Tell Us Once

Job description

Closing date: 13 September 2026

An exciting opportunity has arisen within the Business Services Team for committed and flexible individuals to provide efficient and effective administrative support to the Headquarters Team.

You will be joining a friendly team of experienced Business Services Assistants. The role is varied, fast-paced and requires the ability to work as part of a team to meet deadlines.

What does a Business Services Assistant in the Headquarters Team do?

A Business Services Assistant within the Headquarters Team plays a key role in supporting the delivery of essential services, particularly in relation to Blue Badge applications. The team is responsible for processing both new and renewal applications, ensuring that all relevant information is accurately assessed and recorded in line with established procedures.

The role involves regular liaison with both internal departments and external clients and professionals, providing guidance, requesting additional information where required, and ensuring a smooth and efficient application process.

A significant part of the work is carried out using a range of internal IT systems, including case management systems such as Mosaic, alongside the handling of paper-based applications within an office environment. The team also manages “Tell Us Once” notifications, updating records and ensuring that changes in client circumstances are appropriately reflected across systems.

In addition, the role includes financial responsibilities, such as processing payments or refunds, and working within set financial procedures using designated systems to ensure compliance with organisational guidelines.

The Headquarters Team works collaboratively with Call Derbyshire, helping to provide a joined-up service and ensuring that clients receive consistent support and information.

Overall, the role requires strong communication skills, organisational skills, accuracy, teamwork, attention to detail and the ability to manage a varied workload while delivering a high standard of customer service.

Working arrangements in the Headquarters Team

While the role provides flexibility, you are required to attend the office for a minimum of one day per week. Weekly arrangements may vary, and flexibility to work in the office when required is essential. The team are based at County Hall, Matlock.

Our working hours are between 9am-5pm Monday to Friday.

What we expect from our applicants

• Someone who can provide a timely and confident response to professionals and clients via the telephone and other communication methods.


• Confident in using ICT and bespoke systems.


• Willingness to learn and adapt to our service changes.


• Ability to work as part of a team undertaking a wide range of administrative duties.


• Experience of working in a busy office environment.


• Excellent organisational skills and ability to prioritise and work to deadlines.


• Ability to interpret information and analyse data.


• Be able to assist and support with streamlining processes.


• Have an understanding of confidentiality, GDPR and Data Protection.


• Previous financial experience would be beneficial.


• Enthusiasm and transferable skills.

Employees have access to a range of benefits and discounts

• Access to the Local Government Pension Scheme


• 25 days annual leave per year (rising to 30 days after 5 years continuous service) plus 8 bank holidays (pro rata).


• Flexible working


• Training and development opportunities


• Paid travel expenses if required to travel to other sites


• Smarter travel scheme including access to the cycle to work scheme


• Supportive management and team


• Access to our in-house occupational services which also includes free eye tests, physiotherapy and counselling


• Derbyshire rewards - offering hundreds of discounts and cashback

Have a question about the role? Please contact [e-mail] and your request will be forwarded to the service.

If you would like to know more about Derbyshire County Council please click here.

Provisional interview date: w/c 21 September 2026