Housing Standards Assistant

Derby City Council; East Midlands; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS pension

Team Derby Rewards

Tusker Car Benefit Scheme

Flexible/hybrid working

Generous annual leave

Job summary

Derby City Council is seeking a Housing Standards Assistant to join the Housing Standards Team at Council House. This permanent, full-time role provides essential administrative support to help improve living conditions for private rented sector tenants.

You will handle and log enquiries from tenants, landlords and the public; prepare and maintain records and documentation; and support housing complaints. Strong Microsoft Office skills and the ability to manage multiple tasks under pressure are

Qualifications

• Experience in an administrative or office support role.
• Excellent communication and organisational skills.
• Proficient in Microsoft Office and digital record systems.
• Ability to manage multiple tasks and meet deadlines under pressure.
• Knowledge of housing or environmental services is desirable.

Responsibilities

• Providing high-quality administrative support to the Housing Standards Team.
• Handle and log enquiries from tenants, landlords, and the public.
• Prepare and maintain accurate records, correspondence and documentation.
• Support the process of housing complaints.

Skills

Administrative experience

Communication skills

Organisational skills

Multitasking under pressure

Microsoft Office

Housing knowledge (desirable)

Tools

Microsoft Office

Digital record systems

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Housing Standards Assistant

Job reference 000012470

Date posted 11/09/2026

Application closing date 27/09/2026

Working Pattern Blank

Salary Grade C - £26,427 - £26,847

Contractual hours 37

Basis Full time

Job category/type Administration

Attachments Blank Job description

Salary: £26,427 - £26,847

Location: Council House

Hours: 37

Working Hours: 37

Contract Type: Permanent

Closing Date: 27 September 2026

The Opportunity

This is a fantastic opportunity to contribute to a service that directly improves living conditions for private rented sector tenants. You’ll be part of a dedicated, friendly team committed to high professional standards and public service.

What you’ll be doing

• Providing high-quality administrative support to the Housing Standards Team
• Handle and log enquiries from tenants, landlords, and the public
• Prepare and maintain accurate records, correspondence and documentation
• Support the process of housing complaints.

About you

• Be highly motivated and efficient in team administration
• Have previous experience in an administrative or office support role
• Possess excellent communication and organisational skills
• Be confident in using Microsoft Office and digital record systems
• Be able to manage multiple tasks and meet deadlines under pressure
• Having knowledge of housing or environmental services is desirable but not essential

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Important Information
Links to the full Job Description and Person Specification are available below.

Interview dates: 05 October 2026
Interview location: Council House, Corporation Street, Derby DE1 2FS

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [e-mail].

Equality, Diversity and Inclusion
At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

Please see Person Specification here
Please see Job Description here
Please see Declaration Form for CV Applications here
Please see Equalities Form for CV Applications here