Business Support Assistant

West Lancashire Borough Council; Ormskirk; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Annual leave entitlement

Flexible working

Employer pension contribution scheme

Work-life balance policies

Personal development support

Job summary

West Lancashire Borough Council is seeking a motivated Business Support Assistant to join our centralised Business Support Team. You will provide essential administrative and customer support services across the organisation.

Key duties include handling enquiries, supporting managers with admin tasks, liaising with departments and agencies, and maintaining accurate records and filing systems.

Qualifications

• Highly organised with excellent attention to detail.
• Able to prioritise workloads and meet multiple deadlines.
• A team player who can build effective working relationships across the organisation.
• Proficient in Microsoft Office applications including Word, Excel and Outlook, and other ICT packages as required.

Responsibilities

• Responding to telephone, email and online enquiries from customers and colleagues.
• Supporting managers and teams with a variety of administrative tasks.
• Liaising with internal departments and external agencies.
• Providing accurate information and resolving queries in a professional and timely manner.
• Maintaining records and management information systems accurately.
• Managing electronic and paper filing systems.

Skills

Organised

Attention to detail

Time management

Team player

MS Office

Tools

Word

Excel

Outlook

ICT packages

Job description

ClosingDate: 23.59 hours BST on Sunday 27 September 2026

Reference: HR-0140-26

Why Us?

Are you interested in joining our Business Support Team here at West Lancashire Borough Council?

Are you organised, customer focused with excellent administrative skills?

Do you enjoy working in a fast-paced environment?

Your Role!

We are looking for a motivated Business Support Assistant to join our centralised Business Support Team. This is an exciting opportunity to provide essential administrative and customer support services.

The hours of work are Monday-Thursday 9am-5pm and Friday 9am-4.45pm.

As a Business Support Assistant, you will be responsible for providing a wide range of administrative and clerical support to a range of services across the organisation.

Your responsibilities will include:

• Responding to telephone, email and online enquiries from customers and colleagues.
• Supporting managers and teams with a variety of administrative tasks.
• Liaising with internal departments and external agencies.
• Providing accurate information and resolving queries in a professional and timely manner.
• Maintaining records and management information systems accurately.
• Managing electronic and paper filing systems.

About You!

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to prioritise workloads and meet multiple deadlines.
• A team player who can build effective working relationships across the organisation.
• Proficient in Microsoft Office applications including Word, Excel and Outlook, and other ICT packages as required.

The post holder will support the development of a positive organisational culture that is outward looking, evidence based and customer focused.

You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work-life balance policies, and support for your personal development are just some of the benefits we offer.

If you are looking for a new and exciting challenge and want to be part of our centralised business support service, we would love to hear from you.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.