Business Support Assistant - Customer Services

WMJobs; Burton upon Trent; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local government organization is seeking a part-time Business Support Assistant in Burton Upon Trent. This role involves managing inquiries from the public and professionals, ensuring office efficiency, and supporting financial transactions. The ideal candidate should possess strong communication skills, attention to detail, and a commitment to excellent customer service. Flexibility and teamwork are essential for success in this entry-level position.

Qualifications

• Proficient in using IT systems to log and track information.
• Must have experience in customer service roles.
• Ability to handle financial transactions and orders.

Responsibilities

• First point of contact for all telephone inquiries.
• Manage queries, and undertake meet and greet duties.
• Support office operations to ensure efficiency.

Skills

Teamwork

Strong organisational skills

Good communication skills

Attention to detail

Flexible approach

Job description

Overview

Staffordshire County Council invites applications for the Business Support Assistant - Customer Services role in Children\'s Services. This position supports frontline teams by ensuring the office runs smoothly and that inquiries from members of the public and professionals are handled efficiently. Based in Burton Upon Trent, England, United Kingdom.

Responsibilities

• Be the first point of contact for all telephone calls into the busy office from members of the public and professionals.


• Deal with queries, transfer and signpost, and undertake meet and greet duties as required.


• Use a customer-based information system to log and track information.


• Undertake financial transactions including placing orders.

The Ideal Candidate

• Teamwork, strong organisational skills and a good level of competency using IT systems.


• Good communication skills to interact with people across the organisation and externally by phone, in person and email.


• Attention to detail and the ability to keep data up to date and work to deadlines.


• A flexible approach and the ability to prioritise and adapt tasks as priorities change.


• A commitment to providing excellent customer service.

Job Details

• Seniority level: Entry level


• Employment type: Part-time


• Job function: Other


• Industries: Human Resources Services

About Staffordshire County Council

We are no ordinary county council. Our values shape how we think and act as an organisation, and we are committed to safeguarding and promoting the welfare of children and young people and vulnerable adults.

We are an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Recruitment process and contact

Interviews will take place week commencing 15 September 2025. Our recruitment process anonymises applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you\'ll bring to the role. If you have questions, contact Rosalind Sherratt (Assistant Team Leader) at [e-mail].