Business Resource Manager

Westmorland and Furness Council; Kendal; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A local government council in the UK is seeking an experienced Business Support Manager to drive efficiency and enhance service delivery. This pivotal role requires strong leadership, a track record in service improvement, and the ability to manage change effectively. You will work collaboratively with stakeholders, ensure compliance with standards, and develop innovative solutions. The position offers a competitive benefits package and a hybrid working arrangement.

Benefits

Competitive pension scheme

Enhanced annual leave allowance

Various perks and discounts

Qualifications

• Proven experience in leading business support teams and managing performance.
• A track record of service improvement and change management.
• Strong IT skills and the ability to empower staff in using corporate systems.
• Excellent communication, supervisory, and planning abilities.
• Flexibility to travel as needed.

Responsibilities

• Drive continuous improvement and explore innovative delivery models.
• Ensure systems and procedures meet statutory and quality standards.
• Build strong relationships with stakeholders, resolving complex issues.
• Collaborate with budget holders to identify efficiencies.
• Apply project management principles to support strategic initiatives.

Skills

Leadership

Service improvement

Change management

Strong IT skills

Communication

Planning

Job description

Location: Kendal, Barrow, Penrith, hybrid working
Contract Type: Fixed Term 6 months with potential to extend, either internal secondment or external fixed term

About this opportunity

We’re seeking a forward-thinking Business Support Manager, this pivotal role is all about driving efficiency, enhancing service delivery,and championing innovation across business support functions.

Key Responsibilities

• Drive continuous improvement and explore innovative delivery models aligned with Council strategies.
• Ensure robust systems and procedures are in place to meet statutory and quality standards.
• Build strong relationships with internal and external stakeholders, resolving complex issues with confidence.
• Collaborate with budget holders to monitor resources and identify efficiencies.
• Apply project management principles to support strategic initiatives across the Council.

Who we are looking for…

We’re looking for someone who brings:

• Proven experience in leading business support teams and managing performance.
• A track record of service improvement and change management.
• Strong IT skills and the ability to empower staff in using corporate systems.
• Excellent communication, supervisory, and planning abilities.
• Flexibility to travel as needed.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)