Business Relationship Manager

RMBI Care Co.; Hindhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading care provider is seeking a Business Relationship Manager to oversee the administration and recruitment at their Hindhead location. This role is crucial for ensuring smooth operations and high-quality care. Applicants should have experience in office management or administration, strong organizational skills, and a calm demeanor to build trust with residents and families. Benefits include 33 days paid holiday, discounts, and training opportunities. Join a values-driven team where your contributions are recognized.

Benefits

33 days paid holiday

Paid induction and ongoing training

Discounts on shopping and events

Health cash plan for dental and eye care

Pension scheme

Free meals and on-site parking

Qualifications

• Background in administration, office management, or recruitment/HR is required.
• Experience managing confidential information is essential.
• Confidence in leading a small team is needed.

Responsibilities

• Manage resident accounts and coordinate recruitment processes.
• Support payroll and HR functions for staffing.
• Act as a key contact for prospective residents and families.

Skills

Organisational skills

Communication skills

Problem-solving skills

Financial administration

Leading a small admin team

Education

A-level or NVQ4

Job description

If you’re organized, adaptable and enjoy variety, you might be surprised how well your business management skills translate to a care home setting, where strong systems help support excellent care. Location: Shannon Court, Shannon Court Road, Hindhead, GU26 6DA.

As Business Relationship Manager, you'll lead the home’s administration, recruitment and day‑to‑day coordination, keeping everything running smoothly. You’ll empower your team, maintain reliable systems and create a positive first impression for people exploring life in our home. With your organisation, attention to detail and proactive mind‑set, you’ll make a meaningful difference to residents, families and colleagues.

At RMBI Care Co., our values are Kind, Supportive, Trusted. They guide how we care, lead and work together.

Whether your background is as an Office Manager, Business Administrator or Business Support Manager, we provide the guidance and support you need to thrive in this role.

What You’ll Gain

• A welcoming, values‑driven team where your contribution is appreciated
• 33 days paid holiday (rising to 38 with long service)
• Paid induction and ongoing training from day one
• Discounts on shopping, gifts and family days out
• Health cash plan for dental and eye care
• Pension scheme
• Free meals, on‑site parking and DBS check
• Opportunities to grow your career with a dedicated learning and development team

What You’ll Bring

• Background in administration, office management, or recruitment/HR. A-level or NVQ4 is advantageous
• Confidence leading a small admin team
• Financial administration experience (purchase invoices, petty cash, supporting debt management)
• Strong organisational, communication and problem‑solving skills
• Ability to handle confidential information with discretion
• A calm, approachable style that builds trust with residents and families

About the Role

You’ll manage resident accounts, coordinate recruitment, support payroll and HR processes and ensure our systems remain accurate and efficient. You’ll be a key point of contact for prospective residents and their families, guiding them through the admissions process with clarity and reassurance. You’ll work closely with the Home Manager, ensuring smooth operations so the team can focus on delivering outstanding care.

Why This Role Matters

This role is the heartbeat of the home. Your organisation and support make life smoother for the team, enrich residents’ experiences, and cement families’ confidence they can trust.

Apply Today

At RMBI Care Co., we welcome applications from people of all backgrounds and experiences.

Shannon Court – “Rated Good by CQC”, with 95% of RMBI Care Co. services either Outstanding or Good.