Business Relationship Manager

RMBI Care Co.; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A care provider in the UK is seeking a Business Relationship Manager to oversee administration and recruitment while ensuring smooth operations in their care home. This role demands strong organisational and communication skills, as well as financial administration experience. With their values of being kind, supportive, and trusted, this organisation offers training, career growth opportunities, and various employee benefits, including generous paid holidays and a health cash plan.

Benefits

33 days paid holiday

Paid induction and ongoing training

Discounts on shopping

Health cash plan for dental and eye care

Pension scheme

Free meals and on-site parking

Qualifications

• Background in administration, office management, or recruitment/HR.
• Experience leading a small admin team.
• Ability to handle confidential information with discretion.

Responsibilities

• Manage resident accounts and coordinate recruitment.
• Support payroll and HR processes.
• Ensure smooth operations in the care home.

Skills

Organisational skills

Communication skills

Problem-solving skills

Financial administration experience

Education

A-level or NVQ4

Job description

You'll manage resident accounts, coordinate recruitment, support payroll and HR processes and ensure our systems remain accurate and efficient. You'll be a key point of contact for prospective residents and their families, guiding them through the admissions process with clarity and reassurance. You'll work closely with the Home Manager, ensuring smooth operations so the team can focus on delivering outstanding care.

Why This Role Matters

This role is the heartbeat of the home. Your organisation and support make life smoother for the team, enrich residents' experiences, and cement families' confidence they can trust.

If you're organised, adaptable and enjoy variety, you might be surprised how well your business management skills translate to a care home setting, where strong systems help support excellent care. Background in administration, office management, or recruitment/HR. A-level or NVQ4 is advantageous.

What You'll Bring

• Confidence leading a small admin team
• Financial administration experience (purchase invoices, petty cash, supporting debt management)
• Strong organisational, communication and problem‑solving skills
• Ability to handle confidential information with discretion
• A calm, approachable style that builds trust with residents and families

As Business Relationship Manager, you'll lead the home's administration, recruitment and day‑to‑day coordination, keeping everything running smoothly. You'll empower your team, maintain reliable systems and create a positive first impression for people exploring life in our home. With your organisation, attention to detail and proactive mind‑set, you'll make a meaningful difference to residents, families and colleagues.

At RMBI Care Co., our values are Kind, Supportive, Trusted. They guide how we care, lead and work together. If these values resonate with you, you will belong here.

Whether your background is as an Office Manager, Business Administrator or Business Support Manager, we provide the guidance and support you need to thrive in this role.

Benefits

• 33 days paid holiday (rising to 38 with long service)
• Paid induction and ongoing training from day one
• Discounts on shopping, gifts and family days out
• Health cash plan for dental and eye care
• Pension scheme
• Free meals, on‑site parking and DBS check
• Opportunities to grow your career with a dedicated learning and development team