Business Consultant - Market Experience Ireland

JR United Kingdom; Crawley; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

JR United Kingdom is seeking a Business Consultant with expertise in the Irish market to join their team in Crawley. The role involves ensuring the success of the UMAX solution by managing customer needs from a business perspective, with strong emphasis on ERP implementation. Candidates should have strong analytical skills, knowledge of business processes, and a service-oriented mindset. JR offers a dynamic work environment with opportunities for growth and a focus on work-life balance.

Benefits

Flexible hybrid working options

Career development programs

Onboarding, learning, and buddy programs

Fun activities focused on sports and wellbeing

Qualifications

• In-depth knowledge of the Irish energy market is crucial.
• Experience in large, complex ERP/CRM projects (minimum 5 years).
• Skilled in identifying business requirements and processes.

Responsibilities

• Act as the link between Business and IT as a business-focused analyst.
• Manage customer expectations and support functional experts.
• Deliver high-quality consulting services to new and existing customers.

Skills

Analytical Skills

Business Requirements Identification

Business Process Management

Excellent Communication

Problem-Solving

Education

Master’s Degree or Equivalent Experience

Job description

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Business Consultant - Market Experience Ireland, Crawley, West Sussex

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Client:

Itineris

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

There’s a saying at Itineris: Together goes a long way. We live by that. Whether your job is translating our customers’ needs into the best software, selling, coding, or keeping our business running smoothly, we’re united by the same mission: growing our company and delivering innovative software that empowers energy and water utilities to engage better with their customers.

Function:

The Business Consultant will work for the customer and the Itineris project and service delivery teams, responsible for the success of the UMAX solution by ensuring customer needs are managed from a business and market regulations perspective. They will focus on providing relevant business and market guidance to our application consultants and support mediation decisions with the customer business.

The role is based in Ghent (Sint-Denijs-Westrem), UK or EIR and requires experience of the Irish market, both ROI and NIE and ERP implementation experience is a plus.

UMAX is the brand name of our software solution for water and energy utilities, automating business processes and enabling better customer engagement. It is a cloud-based solution built on the Microsoft Dynamics 365 platform.

As our Business Consultant with market experience (EIR), you will:

• Act as the link between Business and IT as a business-focused analyst.
• Manage customer expectations and support functional experts to ensure business needs are translated into functional requirements.
• Attend workshops and meetings onsite with customers.
• Provide feedback to product development, sales, and marketing.
• Contribute to the evolution of the UMAX solution to go to market.
• Collaborate closely and develop strong relationships with clients, sales, pre-sales, product, and project delivery teams.
• Participate in project progress meetings and proactively identify risk areas.
• Deliver high-quality consulting services to new and existing customers.
• Work with consultants to upskill in industry best practices and understand the energy market in Ireland (ROI & NIE).
• Continuously develop and extend your knowledge within the Utility market, especially the Irish market, and transfer knowledge to colleagues.

What you bring

• Strong analytical skills (master’s degree or equivalent experience).
• In-depth knowledge of the Irish energy market.
• At least 5 years’ experience as a Business/Functional Consultant, preferably in large, complex ERP/CRM projects.
• Expertise in identifying business requirements and understanding business processes.
• Skilled in Business Process Management.
• Excellent communication skills in English, with Dutch as a plus.
• Willing to travel depending on project phase.
• A team player with a problem-solving mentality.
• Hands-on, proactive, and quality-driven.
• Customer-oriented and adaptable to fast-changing environments.

What we offer

• A fast-growing, international environment with offices in Ghent, London, and Atlanta.
• Work with future-ready water and energy companies and develop utility expertise.
• Internal mobility with career development programs.
• An entrepreneurial environment with a direct impact on growth.
• An open culture that values work-life balance.
• Onboarding, learning, and buddy programs.
• Flexible hybrid working options.
• Fun activities focused on sports, celebrations, and wellbeing.