Senior Salesforce Business Change Manager

JR United Kingdom; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading organization is seeking a Senior Salesforce Business Change Manager in London for a 6-month contract. This role involves steering the change management strategy for Salesforce implementations, engaging stakeholders, and applying best practices to ensure successful adoption of change within the organization.

Qualifications

• Experience in leading business change for Salesforce implementations.
• Ability to work with minimal guidance as a specialist change manager.

Responsibilities

• Lead all end-to-end change management activities for the Salesforce CRM Programme.
• Plan and implement change strategies; ensure adoption of new workflows.

Skills

Change Management

Stakeholder Engagement

Salesforce Implementation

Job description

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Senior Salesforce Business Change Manager, London

Client: Global Resourcing

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Senior Salesforce Business Change Manager

Contract - 6 months

We are seeking an experienced Business Change Manager to oversee all aspects of the Salesforce CRM Programme's change activities. You will need to plan, implement, and ensure the adoption of Salesforce (Public Sector Solutions) and the subsequent scaling of the platform.

Key Responsibilities:

1. Use structured methodologies to lead and conduct all end-to-end change management activities for the Salesforce CRM Programmes.
2. Lead the programme and business stakeholders through the key steps:

• Prepare, ensure the teams are ready for changes, and create content and communications.
• Plan to ensure the approach, sub-plans, target benefits and metrics are agreed, stakeholders are identified, and roles are clear for adopting Salesforce and signing off on changes.
• Implement the change plan and sub-plans.
• Ensure the changes in behaviors and workflows are adopted and sustained.
• Encourage user feedback, review the effectiveness of the change.

Identify and plan engagement with all Salesforce stakeholders and users, adopting a collaborative and feedback-driven approach.

Assist with ensuring employee perspectives are reflected in the design of Salesforce-enabled processes and integration.

Apply change management best practices, tools, and techniques to ensure smooth adoption of Salesforce and related ways of working. This includes change impact assessments, readiness reviews, feedback sessions, communications, and training needs assessments.

Identify and analyze change and adoption risks and issues, prepare risk mitigation tactics, remediation plans, and track and report issues.

Key Skills & Experience:

• Experience of leading and delivering business change activities for digitally enabled programmes, specifically Salesforce implementations.
• You will be a specialist change manager, applying all activities with minimal guidance.