Business Change Manager

JR United Kingdom; Cheltenham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Business Readiness Manager to oversee the successful delivery of a major Billing and CRM transformation. This hybrid role, lasting 6 months, focuses on ensuring organizational readiness and stakeholder engagement to facilitate effective change management within contact centre operations.

Qualifications

• Proven experience in billing transformation.
• Expertise in implementing technology into business, preferably in contact centre.
• Strong change management skills and experience in customer service environments.

Responsibilities

• Lead business readiness planning aligned to project milestones.
• Engage stakeholders and drive change adoption.
• Coordinate training and support for end users.

Skills

Change Management

Stakeholder Engagement

Business Transformation

Contact Centre Operations

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.