Business Change Manager

JR United Kingdom; Worcester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise recherche un Manager de Préparation Commerciale pour soutenir une transformation majeure de la facturation et CRM. Ce rôle est essentiel pour assurer que l'entreprise est prête pour le changement, notamment dans les opérations de centre d'appels.

Qualifications

• Expertise en réception de technologie dans un centre d'appels ou service client.
• Expérience prouvée en transformation de facturation.
• Antécédents en environnements de centre d'appels.

Responsibilities

• Diriger la planification pour garantir la préparation au changement.
• Identifier les impacts sur les processus de facturation et CRM.
• Gérer la préparation au lancement et le soutien post-lancement.

Skills

Change Management

Stakeholder Engagement

Risk Monitoring

Job description

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Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.