Business Change Manager

JR United Kingdom; Wolverhampton; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Business Readiness Manager to guide a major Billing and CRM transformation. This pivotal role focuses on preparing the business for change, especially in contact centre operations, ensuring successful adoption and execution of strategies. Candidates should possess expertise in change management and a strong background in billing transformation within customer service settings.

Qualifications

• Expertise in integrating technology into business, especially in contact centres.
• Proven experience in billing transformation.
• Strong background in customer service and contact centre environments.

Responsibilities

• Lead business readiness planning tailored to project milestones.
• Engage stakeholders, manage training, and ensure go-live readiness.
• Monitor potential risks and escalate concerns promptly.

Skills

Change management

Stakeholder engagement

Job description

Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE

Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.

Key Responsibilities:

• Lead business readiness planning aligned to project milestones
• Identify impacts across billing and CRM processes
• Engage stakeholders and drive change adoption
• Coordinate training and support for end users
• Manage go-live readiness and post-launch support
• Monitor risks and escalate readiness concerns

Ideal Experience:

• Expertise in receiving tech into a business ideally a contact centre / customer service
• Proven experience in billing transformation
• Background in contact centre environments
• Strong change management and stakeholder engagement skills

If this is of interest please apply with your latest CV and I will be in touch to discuss.

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Created on 04/06/2025 by JR United Kingdom