Business Change Analyst | North West Ambulance Service NHS Trust

North West Ambulance Service; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A regional health service provider in the UK is seeking a Business Change Analyst to enhance digital solutions and improve operational efficiencies. The role involves working closely with a diverse team to gather requirements and develop specifications. The ideal candidate should possess strong analytical skills and experience in a business analysis role within a digital context. This position demands significant on-site presence across the North West, contributing to essential healthcare services.

Qualifications

• Experience in business analysis within a digital environment.
• Proven ability to work collaboratively with various teams.
• Strong analytical skills and attention to detail.

Responsibilities

• Conduct business process mapping for current and future states.
• Gather requirements from end users across digital platforms.
• Document scope, finance, and timescales for projects.

Skills

Business process mapping

Requirements gathering

Stakeholder management

Analytical thinking

Job description

We are looking to recruit Business Change Analysts as part of the Innovation and Delivery team within Digital at NWAS. The Business Change Analyst is responsible for working with a variety of subject matter experts to determine requirements through the analysis and review of systems and processes. The Business Change Analyst will lead the production of detailed and complex requirements, identify where improvements and efficiencies can be gained and drive forward the requirements through to solution design, in line with achieving the Trust's strategic objectives.

In order to meet the demands of the role and the service it provides, this role requires significant on‑site presence and regular travel across the North West to attend Trust locations.

At NWAS we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI‑generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidate’s chances of success.

Responsibilities

• Undertaking a variety of activities as associated with a business change analyst within a digital environment including but not limited to,
• Business process mapping for as is and to be states
• System mapping
• Requirements gathering from end users (digital and non‑digital)
• Development of specifications for technical teams to develop solutions
• Documentation of scope, finance, timescales, benefits when applicable
• Working collaboratively with clinical, operational, corporate and digital teams to develop and design innovative solutions
• Developing and maintaining relationships with key stakeholders from across the trust to enable the delivery of an effective business change analysis function

About the Trust

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life‑saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non‑emergency patient transport services for those patients who require non‑emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non‑emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure you have read the full Job Description and Person Specification before applying for this role. The Trust reserves the right to close this vacancy early if a large number of applications are received. This advert closes on Tuesday 2 Dec 2025.