Business Analyst - Social Care and Education Systems (9456)

Norfolk County Council; Norwich; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A local government organization in England is seeking a Business Analyst for Social Care and Education Systems. In this hybrid role, you'll lead crucial business analysis activities to enhance systems impacting children's services. Ideal candidates should possess strong analytical and communication skills, manage complex information and improve workflows effectively. This position offers a competitive salary ranging from £37,280 to £39,152, alongside various benefits including flexible working arrangements and generous holiday entitlement.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Local Government Pension Scheme

Relocation expenses

Qualifications

• Strong analytical and problem-solving skills to manage complex information.
• Excellent communication to build relationships across teams.
• Ability to work in a fast-paced environment and manage priorities.
• Commitment to improving outcomes for children and families.

Responsibilities

• Lead end-to-end business analysis activity and gather user requirements.
• Work with suppliers and partners to ensure solutions meet user needs.
• Identify opportunities to improve workflows and enhance user experience.
• Coordinate testing cycles and support implementation.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Job description

Business Analyst - Social Care and Education Systems | 9465 | Two Positions Available | Temporary Contract/Secondment Opportunity until January 2028 | 37 hours per week | £37,280 - £39,152 per annum | Scale I | Hybrid (County Hall, Norwich & Home)

Two Positions are Available

Are you a forward‑thinking Business Analyst with a passion for using technology to improve outcomes for children, young people and families? Do you thrive in a role where your insight, creativity and problem‑solving ability directly shape front‑line services? If so, we’d love to hear from you.

The Social Care and Education Systems Team plays a central role in how Norfolk County Council delivers its statutory responsibilities. We design, develop and optimise a suite of critical systems — including System C and Access Group products (LAS, LCS, EHM, ContrOCC, E‑brokerage and Synergy) — ensuring they remain robust, intuitive and aligned to the evolving needs of Children’s Services, Adult Social Care and Finance.

We’re looking for a skilled, motivated Business Analyst to lead the commissioning, requirements gathering, testing and implementation of enhancements and new functionality across our Children’s Social Care systems and portals.

What you’ll be doing

• Leading end‑to‑end business analysis activity: understanding user needs, mapping processes, defining requirements and translating them into clear, actionable specifications.
• Working closely with system suppliers, operational teams and multi‑agency partners to ensure solutions are fit for purpose, user‑centred and compliant with legislation and statutory guidance.
• Driving continuous improvement by identifying opportunities to optimise workflows, reduce complexity and enhance the user experience.
• Coordinating testing cycles (UAT, regression testing, defect management) and supporting successful implementation and transition into business‑as‑usual.
• Helping colleagues navigate upcoming Ofsted, regulatory and operational pressures by ensuring our systems remain stable, effective and resilient.

About You

You’ll bring:

• Strong analytical and problem‑solving skills, with the ability to make sense of complex information and confidently recommend solutions.
• Excellent communication and interpersonal skills — you’re a natural collaborator who builds positive relationships across teams and professional boundaries.
• The ability to work in a fast‑paced, dynamic environment, managing competing priorities and delivering high‑quality work to tight deadlines.
• A genuine commitment to improving outcomes for children and families, and an openness to learning about new areas of practice and policy.

Experience in social care, education, local government or enterprise systems is beneficial, but not essential — what matters is your mindset, capability and enthusiasm.

Why join us?

This is a chance to play a pivotal role in a team that directly supports practitioners and frontline staff to make better, safer and more informed decisions. You’ll gain exposure to high‑profile projects, work with modern digital platforms, and contribute to meaningful change at scale.

We support hybrid working but may require in‑person attendance 1‑2 days a week.

If this sounds like the next step in your career, we’d be delighted to hear from you. To discuss the role informally, please contact Craig Bould via Teams or at [e-mail].

These are some benefits you can enjoy by working for Norfolk County Council

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as: ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 9th December 2025 at 23:59

All other applicants closing date: 23th December 2025 at 23:59