Build Engineer

Reed Technology; Ipswich; On-site; GBP 15,000 - 21,000; Full time

Job summary

REED Technology is seeking a Build Engineer on a 3 Month Contract in Ipswich to configure, deploy and support IT equipment across multiple sites. You will help with end-user device rollouts, maintain asset records and provide excellent customer service.

The role focuses on hands-on setup of laptops, desktops and mobile devices, with opportunities to work with Intune and SCCM, Intune and Autopilot. A UK driving licence is useful for site travel.

Qualifications

• Experience within an IT support, deployment, build or endpoint environment.
• Experience configuring laptops, desktops and mobile devices.
• Strong customer service and communication skills.
• Experience using ITSM or service desk systems.
• Experience maintaining asset records and inventories.
• Good working knowledge of Microsoft technologies, including Office 365.

Responsibilities

• Building, configuring and deploying laptops, desktops, mobile devices.
• Supporting device rollouts, refresh programmes and new starter equipment requests.
• Maintaining accurate asset records and inventory databases.
• Logging, tracking and resolving IT incidents and service requests.
• Supporting users with device setup and troubleshooting.
• Managing stock levels of hardware and peripherals.
• Updating service management and asset tracking systems.
• Providing guidance and training to end users on devices and applications.
• Escalating technical issues where appropriate.

Skills

IT support

Device provisioning

Customer service

ITSM

Tools

Intune

SCCM

Autopilot

Job description

Build Engineer | 3 Month Contract | £12.71 PAYE | Ipswich

REED Technology is supporting a healthcare organisation in Ipswich who are on their search for 6 x Endpoint Configuration Analyst / Build Engineer to join a busy Digital Services team.

This role is ideal for someone with experience in IT device deployment, desktop support, endpoint services or IT asset management who enjoys a hands‑on technical role supporting end users and delivering high-quality IT services.

The Role

You’ll be responsible for the configuration, deployment and support of IT equipment across a multi-site environment. Working within the Endpoint Services function, you’ll support the setup, tracking and distribution of end-user devices whilst helping to maintain a high standard of customer service.

Key responsibilities include:

• Building, configuring and deploying laptops, desktops, mobile phones and other endpoint devices
• Supporting device rollouts, refresh programmes and new starter equipment requests
• Maintaining accurate asset records and inventory databases
• Logging, tracking and resolving IT incidents and service requests
• Supporting users with device setup and troubleshooting
• Managing stock levels of hardware and peripherals
• Updating service management and asset tracking systems
• Providing guidance and training to end users on devices and applications
• Escalating technical issues where appropriate

What We're Looking For

• Experience within an IT support, deployment, build or endpoint environment
• Experience configuring laptops, desktops and mobile devices
• Strong customer service and communication skills
• Experience using ITSM or service desk systems
• Experience maintaining asset records and inventories
• Good working knowledge of Microsoft technologies, including Office 365
• Ability to prioritise workload and work independently
• Full UK driving licence or ability to travel between sites when required

Highly Desirable

• Experience with Intune, Microsoft Endpoint Manager, SCCM or Autopilot
• Healthcare or public sector experience
• Experience supporting large-scale device deployments
• Knowledge of ITIL processes