2nd Line Endpoint Support Engineer – Ipswich (Onsite)

Reed; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

REED Technology is seeking an Endpoint Support Engineer for a 3-month contract based in Ipswich. The role focuses on 2nd line desktop and endpoint support across a large IT environment, resolving incidents, deploying hardware, and ensuring strong customer service across sites.

Ideal candidates will have proven 2nd line or EUC support experience, with Windows 10/11, AD and Microsoft 365 expertise, plus ITIL-based practices and hands-on hardware knowledge.

Qualifications

• 2nd line desktop/endpoint support experience in enterprise IT environments.
• Proficient with Windows 10/11, Active Directory and Microsoft 365.
• Experience in ITSM and ITIL-based processes is required.
• Strong troubleshooting skills and customer-focused mindset.
• Experience handling assets and initial equipment deployment.

Responsibilities

• Provide 2nd line support for desktop, laptop and endpoint incidents.
• Troubleshoot hardware, software and peripheral issues.
• Support Windows 10/11 and Microsoft 365 environments.
• Manage users, devices and security groups in Active Directory.
• Configure and maintain desktops, laptops, printers and telephony.
• Build, deploy and install new IT equipment.
• Support hardware refresh and technology rollout projects.
• Escalate complex incidents and coordinate with specialist teams.
• Maintain asset management and support documentation.
• Deliver excellent customer service and update users during resolution.

Skills

2nd Line Desktop Support

Endpoint Support

ITIL

Customer Service

Troubleshooting

Tools

SCCM/MECM

Intune

Citrix

Active Directory

Microsoft 365

Job description

REED Technology is seeking an Endpoint Support Engineer for a 3-month contract based in Ipswich. The role focuses on 2nd line desktop and endpoint support across a large IT environment, resolving incidents, deploying hardware, and ensuring strong customer service across sites.

Ideal candidates will have proven 2nd line or EUC support experience, with Windows 10/11, AD and Microsoft 365 expertise, plus ITIL-based practices and hands-on hardware knowledge.