2nd Line Support

Reed Technology; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Reed Technology are partnering with a large public sector organisation to recruit 6 experienced Endpoint Support Engineer on an initial circa 3-month contract based in Ipswich.

This hands-on role provides 2nd Line Desktop and Endpoint Support across a large IT environment, responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites.

Qualifications

• Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role.
• Strong knowledge of Windows 10/11.
• Proficient with Active Directory.
• Experience with Microsoft 365 environments.
• Desktop and laptop hardware support experience.
• Printers and peripheral devices familiarity.
• Experience logging and managing incidents through an IT Service Management system.
• Excellent troubleshooting and problem-solving skills.
• Strong customer-facing communication skills.
• Experience working within an ITIL-based support environment.

Responsibilities

• Provide 2nd line support for desktop, laptop and endpoint-related incidents.
• Troubleshoot and resolve hardware, software and peripheral issues.
• Support Windows operating systems and Microsoft 365 environments.
• Manage users, devices and security groups within Active Directory.
• Configure and maintain desktops, laptops, printers and telephony equipment.
• Build, deploy and install new IT equipment.
• Support hardware refresh and technology rollout projects.
• Escalate complex incidents where required and work closely with specialist teams.
• Maintain accurate asset management and support documentation.
• Deliver excellent customer service, keeping users informed throughout the resolution process.

Skills

2nd Line Support

End User Support

Windows 10/11

Active Directory

Microsoft 365

ITIL

Troubleshooting

Customer Service

Endpoint Support

Job description

Endpoint Support Engineer

3-Month Contract | Ipswich | Onsite Field-Based Role

£14.32 PAYE || £18.07 Umbrella

REED Technology are partnering with a large public sector organisation to recruit 6 experienced Endpoint Support Engineer on an initial circa 3-month contract based in Ipswich.

This is a hands-on role providing 2nd Line Desktop and Endpoint Support across a large and complex IT environment. You will be responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites.

This opportunity would suit an experienced Desktop Support Engineer, Endpoint Engineer, IT Support Analyst or EUC Support Engineer who enjoys a varied role combining both remote troubleshooting and onsite technical support.

Key Responsibilities

• Provide 2nd line support for desktop, laptop and endpoint-related incidents
• Troubleshoot and resolve hardware, software and peripheral issues
• Support Windows operating systems and Microsoft 365 environments
• Manage users, devices and security groups within Active Directory
• Configure and maintain desktops, laptops, printers and telephony equipment
• Build, deploy and install new IT equipment
• Support hardware refresh and technology rollout projects
• Escalate complex incidents where required and work closely with specialist teams
• Maintain accurate asset management and support documentation
• Deliver excellent customer service, keeping users informed throughout the resolution process

Essential Experience

• Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role
• Strong knowledge of:
• Windows 10/11
• Active Directory
• Microsoft 365
• Desktop and laptop hardware support
• Printers and peripheral devices
• Experience logging and managing incidents through an IT Service Management system
• Excellent troubleshooting and problem-solving skills
• Strong customer-facing communication skills
• Experience working within an ITIL-based support environment

Desirable Experience

• Microsoft Endpoint Configuration Manager (SCCM/MECM)
• Intune / Modern Endpoint Management
• Citrix
• Sophos
• Asset Management tools
• Previous experience within Healthcare or wider public sector