Endpoint Support Engineer - 2nd Line (Onsite, Ipswich)

Reed Technology; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Reed Technology are partnering with a large public sector organisation to recruit 6 experienced Endpoint Support Engineer on an initial circa 3-month contract based in Ipswich.

This hands-on role provides 2nd Line Desktop and Endpoint Support across a large IT environment, responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites.

Qualifications

• Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role.
• Strong knowledge of Windows 10/11.
• Proficient with Active Directory.
• Experience with Microsoft 365 environments.
• Desktop and laptop hardware support experience.
• Printers and peripheral devices familiarity.
• Experience logging and managing incidents through an IT Service Management system.
• Excellent troubleshooting and problem-solving skills.
• Strong customer-facing communication skills.
• Experience working within an ITIL-based support environment.

Responsibilities

• Provide 2nd line support for desktop, laptop and endpoint-related incidents.
• Troubleshoot and resolve hardware, software and peripheral issues.
• Support Windows operating systems and Microsoft 365 environments.
• Manage users, devices and security groups within Active Directory.
• Configure and maintain desktops, laptops, printers and telephony equipment.
• Build, deploy and install new IT equipment.
• Support hardware refresh and technology rollout projects.
• Escalate complex incidents where required and work closely with specialist teams.
• Maintain accurate asset management and support documentation.
• Deliver excellent customer service, keeping users informed throughout the resolution process.

Skills

2nd Line Support

End User Support

Windows 10/11

Active Directory

Microsoft 365

ITIL

Troubleshooting

Customer Service

Endpoint Support

Job description

Reed Technology are partnering with a large public sector organisation to recruit 6 experienced Endpoint Support Engineer on an initial circa 3-month contract based in Ipswich.

This hands-on role provides 2nd Line Desktop and Endpoint Support across a large IT environment, responsible for supporting end users, resolving technical incidents, deploying hardware and software, and ensuring excellent customer service across multiple sites.