Endpoint Engineer

Nigel Frank International; Essex; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Nigel Frank International is seeking an Endpoint Solutions Engineer to join a growing Essex MSP. This field-based role travels to client sites across the South East, deploying and supporting PCs, laptops and end-user devices while contributing to wider IT projects.

You will work independently on-site, with some days remote or from the office when not at client sites. Strong customer-facing skills and hands-on IT knowledge are essential.

Qualifications

• Previous experience in IT support, service desk, desktop support, field support or endpoint engineering.
• Practical experience setting up, configuring and troubleshooting PCs, laptops, Windows devices and user hardware.
• Good understanding of Microsoft 365 and general first-line support.
• Exposure to Intune, Azure, networking or wider infrastructure support would be beneficial.
• Full UK driving licence and own car; essential due to regular travel to client sites.
• Able to work independently and directly with customers.
• Strong communication, organization and hands-on approach.

Responsibilities

• Build, configure, deploy and replace PCs, laptops and other end-user devices for customers.
• Support device rollouts, refresh programmes, rebuilds and minor installation projects.
• Resolve first-line desktop, hardware and Microsoft 365 support issues.
• Travel to customer sites across the South East – typically around three days per week.
• Work closely with the projects and support teams, escalating more complex technical issues where required.
• Deliver a professional, reliable service directly to customers and manage your own workload while on-site.
• Get involved in wider Modern Workplace, Microsoft 365, Azure and IT infrastructure support as your experience develops.

Skills

Field support

Customer service

Hands-on hardware

Microsoft 365

Tools

Intune

Azure

Microsoft 365

Job description

Location: Essex - field-based across the South East

Travel: Approximately 3 days per week at client sites

Driving licence and own vehicle essential

Nigel Frank International is working with a growing Managed Service Provider in Essex to recruit an Endpoint Solutions Engineer.

This is a great opportunity for an IT Support Engineer or Service Desk Analyst who enjoys hands-on technology and wants to move away from being desk-based all day. You will spend much of your time out at client sites, setting up, deploying and supporting PCs, laptops and end-user devices, while also getting involved in wider support and project work.

You will be trusted to work independently on-site, represent the business professionally with customers and make sure new and replacement devices are configured, deployed and working properly. On non-client-site days, you may work from home or from the office depending on project and team requirements.

What you will be doing

• Build, configure, deploy and replace PCs, laptops and other end-user devices for customers.


• Support device rollouts, refresh programmes, rebuilds and minor installation projects.


• Resolve first-line desktop, hardware and Microsoft 365 support issues.


• Travel to customer sites across the South East - typically around three days per week.


• Work closely with the projects and support teams, escalating more complex technical issues where required.


• Deliver a professional, reliable service directly to customers and manage your own workload while on-site.


• Get involved in wider Modern Workplace, Microsoft 365, Azure and IT infrastructure support as your experience develops.

What we are looking for

• Previous experience in IT support, service desk, desktop support, field support or endpoint engineering.


• Practical experience setting up, configuring and troubleshooting PCs, laptops, Windows devices and user hardware.


• A good understanding of Microsoft 365 and general first-line support.


• Exposure to Intune, Azure, networking or wider infrastructure support would be beneficial, but is not essential.


• A full UK driving licence and your own car - this is essential due to regular travel to client sites. Business mileage is reimbursed.


• Someone comfortable working independently and dealing directly with customers.


• Strong communication skills, good organisation and a practical, hands-on approach.

This role offers excellent training and progression within a growing MSP, with potential routes into Senior Solutions Engineering, Cloud and Modern Workplace-focused roles.