Build Engineer

Reed; Ipswich; On-site; GBP 24,000 - 26,000; Full time

Job summary

REED Technology in Ipswich is seeking a pragmatic Build Engineer/Endpoint Configuration Analyst for a 3-month contract to deploy and support IT equipment across multiple sites. You will configure laptops, desktops, and mobile devices while maintaining accurate asset inventories and delivering high-quality end-user support.

The role emphasizes hands-on deployment, device rollout support, and ensuring responsive service desk outcomes.

Qualifications

• Experience in IT device deployment and endpoint environments.
• Experience configuring laptops/desktops/mobile devices.
• Strong customer service and communication skills.
• Familiarity with ITSM or service desk tools.
• Experience maintaining asset records and inventories.
• Proficient with Microsoft technologies, including Office 365.
• Ability to work independently and prioritise tasks.
• Full UK driving licence or ability to travel between sites.

Responsibilities

• Build, configure and deploy laptops, desktops, and mobile devices.
• Support device rollouts, refresh programmes and new starter requests.
• Maintain asset records and inventory databases.
• Log, track and resolve IT incidents and service requests.
• Assist users with device setup and troubleshooting.
• Manage stock levels of hardware and peripherals.
• Update service management and asset tracking systems.
• Provide guidance and training to end users on devices and apps.
• Escalate technical issues when needed.

Skills

IT deployment

Endpoint support

Asset management

ITSM

Microsoft 365

Intune

SCCM

Autopilot

ITIL

Customer service

Job description

Build Engineer 3 Month Contract £12.71 PAYE Ipswich

REED Technology is supporting a healthcare organisation in Ipswich who are on their search for 6 x Endpoint Configuration Analyst / Build Engineer to join a busy Digital Services team.

This role is ideal for someone with experience in IT device deployment, desktop support, endpoint services or IT asset management who enjoys a hands-on technical role supporting end users and delivering high-quality IT services.

The Role

You'll be responsible for the configuration, deployment and support of IT equipment across a multi-site environment. Working within the Endpoint Services function, you'll support the setup, tracking and distribution of end-user devices whilst helping to maintain a high standard of customer service.

• Building, configuring and deploying laptops, desktops, mobile phones and other endpoint devices
• Supporting device rollouts, refresh programmes and new starter equipment requests
• Maintaining accurate asset records and inventory databases
• Logging, tracking and resolving IT incidents and service requests
• Supporting users with device setup and troubleshooting
• Managing stock levels of hardware and peripherals
• Updating service management and asset tracking systems
• Providing guidance and training to end users on devices and applications
• Escalating technical issues where appropriate

What We're Looking For

• Experience within an IT support, deployment, build or endpoint environment
• Experience configuring laptops, desktops and mobile devices
• Strong customer service and communication skills
• Experience using ITSM or service desk systems
• Experience maintaining asset records and inventories
• Good working knowledge of Microsoft technologies, including Office 365
• Ability to prioritise workload and work independently
• Full UK driving licence or ability to travel between sites when required

Highly Desirable

• Experience with Intune, Microsoft Endpoint Manager, SCCM or Autopilot
• Healthcare or public sector experience
• Experience supporting large-scale device deployments
• Knowledge of ITIL processes