IT Field Support Engineer

Opus People Solutions Limited; Essex, Nottingham; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Opus People Solutions Limited is seeking a Field IT Technician to travel to local sites once or twice a week and provide on-site and remote IT support. You will own incidents, deploy devices, and maintain an up-to-date IT environment across locations.

The role requires solid Windows and Microsoft 365 knowledge, plus experience with Intune/Autopilot and strong customer service skills. A full UK driving licence and willingness to travel are essential.

Qualifications

• GCSE Maths and English at minimum GCSE level.
• Relevant IT qualification desirable (e.g., CompTIA A+ or Microsoft 365 Fundamentals).
• Experience in desktop/field support and 2nd line IT role.

Responsibilities

• Provide hands-on 1st and 2nd line IT support at offices, sites and remotely.
• Own incidents and service requests through to resolution and update ITSM platform.
• Diagnose and resolve hardware, software, peripherals, printing, meeting-room and connectivity issues.

Skills

Field IT support

Windows OS

Microsoft 365

Networking basics

Customer service

Travel readiness

Driver's licence

Education

GCSE Maths and English

Tools

Microsoft Intune

Windows Autopilot

Endpoint management tooling

Job description

A market leading business in Suffolk is seeking a field IT technician who will be required to travel to local sites once or twice a week.

The Field Support Technician delivers high-quality onsite and remote IT support across locations, ensuring colleagues can effectively access and use technology to perform their roles.

The role is the primary technology presence at operational sites, covering technical support, device deployment, workplace technology and user engagement. The post-holder will work closely with the Service Desk, Infrastructure Team and third-party providers to own incidents, drive technology improvements and support a secure, modern and reliable IT environment across the Group.

Locations include: Suffolk Essex Norfolk - once or twice a week. Nottingham once a month.

• Provide hands‑on 1st and 2nd line IT support at offices, sites and remotely.
• Own incidents and service requests through to resolution, keeping users and the ITSM platform updated.
• Diagnose and resolve hardware, software, peripheral, printing, meeting‑room and connectivity issues.
• Escalate complex issues to the appropriate technical team or third‑party provider, ensuring a clear and effective handover.
• Act as the local IT representative for assigned sites, building positive relationships with managers and users
• Build, configure, deploy, replace and recover laptops, desktops, mobile devices, printers and peripherals.
• Support modern endpoint management, device enrolment and configuration using Microsoft Intune.
• Assist with joiner, mover and leaver activities, including equipment preparation, deployment and return.
• Maintain accurate asset records, stock levels and equipment allocation throughout the device lifecycle.
• Support the adoption of Microsoft Intune, Windows Autopilot and other modern workplace technologies.
• Perform device health checks and support proactive replacement planning

Qualifications

• Good general standard of education, including Maths and English (GCSE A-C or equivalent).
• Relevant IT qualification desirable, e.g. CompTIA A+, Microsoft 365 Fundamentals or ITIL Foundation.

Technical Knowledge & Experience

• Experience in a desktop support, field support, IT technician or 2nd line IT role.
• Strong practical knowledge of Windows, Microsoft 365, hardware, peripherals and workplace technology.
• Working knowledge of networking fundamentals, Microsoft Entra ID and MFA.
• Experience with endpoint management tools such as Microsoft Intune or Autopilot desirable.
• Experience with ITSM/ticketing systems and third-party IT providers desirable.

Communication & Working Style

• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
• Able to take ownership of incidents, prioritise workload and work independently.
• Collaborative approach with the ability to build effective relationships with users, site managers, suppliers and technical teams.
• Self-motivated, organised and willing to learn.

Additional Requirements

• Full UK driving licence and willingness to travel regularly
• Flexible approach to working hours where required for site visits, projects or planned IT changes.
• Able to safely transport and install IT equipment.