Broking Services Manager

The Ardonagh Group; East Grinstead; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent insurance firm in East Grinstead seeks an experienced Insurance Broking Services Manager. The successful candidate will lead a team, manage a portfolio of clients, and ensure high standards of service delivery. The role involves overseeing team performance, recruitment, and training, with a focus on building strong client relationships in the insurance industry.

Qualifications

• Strong knowledge of the Insurance Industry.
• Experience in leading a team and managing client relationships.
• Ability to handle performance issues effectively.

Responsibilities

• Manage the day-to-day operations of the Commercial team.
• Support the Team Director in overall business responsibilities.
• Oversee recruitment and training processes for the team.

Job description

We’re on the hunt for a talented Insurance Broking Services Manager who uses their knowledge and experience of the Insurance Industry to lead a team and build strong, trusted, and profitable client and customer relationships.

As a Broking Services Manager you will be responsible for the day-to-day management of the Commercial team and manage and maintain in the capacity of Account Handler own designated portfolio of clients to the highest standards

So, what does the role of a Broking Services Manager here involve?

• Responsible for the day-to-day management of your team and supporting your Team Director who will maintain overall responsibility for the Commercial Team book of business
• Ensuring the Account Handlers undertake accurate processing of renewals and work within the confines of the company processes and procedures
• Responsible for management administration for Account Handlers (holidays, sickness, absence)
• Establish recruitment needs and take responsibility for the interviewing process and implementation of training procedures for new starters of all direct reports within the team
• Deal with performance issues for the team and conduct matters quickly and appropriately
• Responsible for the setting of personal training plans and carrying out appraisals for your direct reports
• As part of the Account Handler role you will provide a quality service to existi...