Broker Accounts Specialist – Service & Relationship Expert

Cigna Group; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international healthcare provider in Glasgow is looking for an Account Support Specialist to enhance broker relationships and deliver exceptional service. This role involves managing inquiries, ensuring effective communication, and collaborating with internal teams. Ideal candidates will have a minimum of 12 months in medical administration or customer service, with strong communication and relationship management skills. A proactive approach and proficiency in Microsoft Office are crucial, along with the ability to meet service targets. The employment type is full-time, offering clear progression opportunities.

Qualifications

• Minimum of 12 months experience in medical administration or customer service.
• Ability to meet/exceed targets and manage multiple priorities.
• B2B experience preferred but not necessary.
• Proven account management experience and strong client relationships.

Responsibilities

• Serve as a dedicated account manager for brokers delivering exceptional service.
• Proactively follow up on broker requests ensuring resolution.
• Monitor and manage both personal and team inboxes.
• Exceed service targets including call volumes and first-contact resolution.
• Collaborate internally to meet broker needs efficiently.
• Identify and recommend process improvements.
• Support team goals and provide assistance across the team.

Skills

Relationship management

Attention to detail

Verbal communication

Written communication

Proactive outreach

Microsoft Office proficiency

Self-starter

Tools

Microsoft Office

Job description

A leading international healthcare provider in Glasgow is looking for an Account Support Specialist to enhance broker relationships and deliver exceptional service. This role involves managing inquiries, ensuring effective communication, and collaborating with internal teams. Ideal candidates will have a minimum of 12 months in medical administration or customer service, with strong communication and relationship management skills. A proactive approach and proficiency in Microsoft Office are crucial, along with the ability to meet service targets. The employment type is full-time, offering clear progression opportunities.