Bristol IT Service Desk Analyst (On-Site 4 Days)

Government Recruitment Service; West of England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking an IT Service Analyst in Bristol to support a growing IT user community across forestry management and related services. You will manage the Service Desk, handle requests, and ensure timely resolution with excellent customer service.

You will work with 2nd line colleagues, set up devices, monitor tickets, and contribute to IT projects while maintaining documentation.

Qualifications

• Troubleshoot and resolve customer IT technical support issues.
• End-user systems administration and device deployment.
• Process staff and procurement requests, maintain docs.

Responsibilities

• Manage Service Desk ticketing system and monitor flow of tickets.
• Provide timely, high-quality IT support to users in Bristol office.
• Liaise with 2nd line and wider IT teams to resolve issues.
• Assist IT projects and maintain technical documentation.
• Maintain records and stock for IT equipment.

Skills

Customer service

IT support

Ticket management

End-user support

Documentation

Job description

Government Recruitment Service is seeking an IT Service Analyst in Bristol to support a growing IT user community across forestry management and related services. You will manage the Service Desk, handle requests, and ensure timely resolution with excellent customer service.

You will work with 2nd line colleagues, set up devices, monitor tickets, and contribute to IT projects while maintaining documentation.