IT Service Analyst

Government Recruitment Service; West of England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking an IT Service Analyst in Bristol to support a growing IT user community across forestry management and related services. You will manage the Service Desk, handle requests, and ensure timely resolution with excellent customer service.

You will work with 2nd line colleagues, set up devices, monitor tickets, and contribute to IT projects while maintaining documentation.

Qualifications

• Troubleshoot and resolve customer IT technical support issues.
• End-user systems administration and device deployment.
• Process staff and procurement requests, maintain docs.

Responsibilities

• Manage Service Desk ticketing system and monitor flow of tickets.
• Provide timely, high-quality IT support to users in Bristol office.
• Liaise with 2nd line and wider IT teams to resolve issues.
• Assist IT projects and maintain technical documentation.
• Maintain records and stock for IT equipment.

Skills

Customer service

IT support

Ticket management

End-user support

Documentation

Job description

We have an IT user community of around 2000 people who are geographically spread and delivering a broad range of business functions covering forestry management, timber harvesting, recreation and events management, and management of visitor centres. Excellent IT is essential to help meet our corporate targets

and to develop our future we have established a new IT team to design and run the service.

We have developed a modern service based around Cloud, working with new partners, and now are starting to embark on rolling out new projects such as Office 365, modernised client-side environment, and new systems and network infrastructure.

This role provides an ambitious and highly skilled Technology professional with an excellent opportunity to join our IT Service Desk team at an important time as we support our rapidly growing customer base through a period of significant IT transformation.

As part of a small dedicated Service Desk team, you will be responsible for managing our Service Desk ticketing system, supporting requests logged and dealt with or assigned in an appropriate and timely manner, monitoring and managing the flow of tickets logged, ensuring excellent customer service satisfaction and maintaining standards, working closely with Service Desk and wider-IT team colleagues in the resolution of issues.

Other tasks may include:

• troubleshoot and resolve customer IT technical support issues
• willing and able to work in the Bristol office for a minimum of 4 days per week, to facilitate equipment requests
• monitor and manage support tickets from start to timely conclusion to required standards, prioritising, escalating, and progressing accordingly
• setting up, configuring, and deploying laptops, desktops, iPhones, iPads
• work closely with 2nd line colleagues as needed to resolve issues
• end-user systems administration
• undertake standard Service Desk tasks such as processing new staff, leaving staff, requests, procurement etc
• be alert to wider issues and emerging patterns
• support delivery of IT projects
• maintain technical documentation and developing and maintaining written guidance as needed
• maintain accurate records and stocks

And any other task reasonably requested by your line manager.

Proud member of the Disability Confident employer scheme

IT Service Analyst

Company: Government Recruitment Service Salary: £28,016 to £28,016 a year Hours: Full-time Location: Bristol Job type: Permanent Posting date: 23 Oct 2026 Closing date: 8 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.