Contract Service Desk Analyst: First-Line IT Support Pro

Re Resource Group; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract. You will provide first-line IT support, log and resolve incidents, and assist users with hardware/software and access issues.

You will liaise with technical teams and suppliers, contribute to IT projects, and maintain records per procedures. Immediate start for suitable candidates in a busy IT environment.

Qualifications

• Experience in a Service Desk or IT Support role.
• NVQ Level 3 or equivalent.
• ECDL or equivalent qualification.
• Good English and Mathematics.
• Strong MS Office skills.
• Experience using incident/service request management tools.
• Excellent organisational skills.
• Strong verbal and written communication.
• Ability to build relationships with stakeholders.
• Self-motivated with prioritisation skills.

Responsibilities

• Provide first-line IT support to users.
• Log, manage and resolve incidents and service requests.
• Support users with hardware, software, accounts and access issues.
• Liaise with technical teams, suppliers and stakeholders for timely resolutions.
• Assist with IT projects and service improvement initiatives.
• Maintain accurate records and documentation per procedures.

Skills

Service Desk/IT Support

NVQ Level 3

ECDL

MS Office

Incident management tools

Organisational skills

Communication skills

Stakeholder relationships

Prioritisation

Customer-focused

Education

NVQ Level 3

ECDL

English & Mathematics education

Tools

Service Desk Tools

MS Office Suite

Job description

Re Resource Group in Gloucestershire is seeking a Service Desk Analyst on a 3-month contract. You will provide first-line IT support, log and resolve incidents, and assist users with hardware/software and access issues.

You will liaise with technical teams and suppliers, contribute to IT projects, and maintain records per procedures. Immediate start for suitable candidates in a busy IT environment.