Brand Success Partner | Grow Brand Health & Renewals

black.ai; Greater London; Hybrid; GBP 50,000 - 67,000; Full time

Job summary

A fast-growing tech startup in the UK seeks a Brand Champion to enhance customer value from brand health data. This role involves onboarding clients, leading check-ins, and driving product value. Ideal candidates have experience in Customer Success and a strong understanding of brand marketing. The position offers a competitive salary of £50,000 - £67,000 per year with additional commission, alongside exceptional benefits and flexible working conditions.

Benefits

Competitive salary

Employee Share Option Program

Annual wellness bonus

Flexible working environment

Generous parental leave benefits

Qualifications

• 2–4+ years in Customer Success / Account Management (B2B SaaS or adjacent).
• Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes.
• Brand & marketing fluency—you get why brand matters and how to prove it.

Responsibilities

• Onboard & activate customers to achieve early success.
• Lead Quarterly Check-Ins connecting product usage to outcomes.
• Identify risks and develop plans for retention and growth.

Skills

Customer Success

Account Management

Data literacy

Communication

Negotiation

Tools

Vitally

HubSpot

Subskribe

Notion

Google Workspace

Job description

A fast-growing tech startup in the UK seeks a Brand Champion to enhance customer value from brand health data. This role involves onboarding clients, leading check-ins, and driving product value. Ideal candidates have experience in Customer Success and a strong understanding of brand marketing. The position offers a competitive salary of £50,000 - £67,000 per year with additional commission, alongside exceptional benefits and flexible working conditions.