Brand Experience Specialist

AFH STORES UK LIMITED; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a Brand Advocate

Training and Development

A Global Team of People

Job summary

Abercrombie & Fitch Co. seeks a Brand Representative to bring our store experience to life in the United Kingdom. You will engage customers, assist them in finding what they need, and help maintain a well-presented environment.

In this role you’ll deliver warm, inclusive service, balance customer engagement with operational tasks, and contribute to a smooth checkout and online order experience.

Qualifications

• Provide warm, welcoming service and styling guidance.
• Balance customer engagement with operational tasks.
• Maintain an organized, visually consistent sales floor.
• Ensure reliable attendance and punctuality.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Communication

Adaptability

Attention to detail

Reliability

Job description

Abercrombie & Fitch Co. seeks a Brand Representative to bring our store experience to life in the United Kingdom. You will engage customers, assist them in finding what they need, and help maintain a well-presented environment.

In this role you’ll deliver warm, inclusive service, balance customer engagement with operational tasks, and contribute to a smooth checkout and online order experience.