Brand Experience Specialist: Customer-Focused Retail

ABERCROMBIE AND FITCH; Greater London; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Opportunity

Training & Development

Inclusive Team

Job summary

Abercrombie & Fitch Co. in Greater London is seeking Brand Representatives to bring the store experience to life, engage customers with care, and maintain a welcoming atmosphere. You’ll help customers find what they need and provide styling guidance across categories.

The role emphasizes balancing customer engagement with operational tasks, delivering reliable attendance, and supporting a well-presented sales floor and efficient checkout. Training and development opportunities are offered.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Welcoming customer experience

Adaptability in dynamic environment

Organizational skills

Reliability / attendance

Job description

Abercrombie & Fitch Co. in Greater London is seeking Brand Representatives to bring the store experience to life, engage customers with care, and maintain a welcoming atmosphere. You’ll help customers find what they need and provide styling guidance across categories.

The role emphasizes balancing customer engagement with operational tasks, delivering reliable attendance, and supporting a well-presented sales floor and efficient checkout. Training and development opportunities are offered.