Brand Experience & Sales Lead

The Estée Lauder Companies; New Milton; On-site; GBP 23,000 - 32,000; Full time

Job summary

The Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share through consumer-focused service and retail standards. You will maximise sales via selling, deliver the Brand Strategy, and manage local marketing initiatives, events and merchandising to ensure a premium in-store experience.

Key responsibilities include maintaining brand image, handling refunds and complaints per guidelines, leveraging digital tools for product knowledge, and

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Support Brand in driving sales turnover and market share.
• Reflect a credible and professional Brand image to consumers.
• Maximise sales through selling, service and retail standards.
• Plan and implement local marketing and events initiatives.
• Deliver Brand Strategy and local plan; liaise with Area Manager when needed.
• Deliver excellent service, handle refunds and complaints per guidelines.
• Use digital tools to keep product knowledge up to date and grow a loyal consumer base.

Skills

Customer service

Sales skills

Communication

Organisation

Prioritisation

Self-development

Job description

The Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share through consumer-focused service and retail standards. You will maximise sales via selling, deliver the Brand Strategy, and manage local marketing initiatives, events and merchandising to ensure a premium in-store experience.

Key responsibilities include maintaining brand image, handling refunds and complaints per guidelines, leveraging digital tools for product knowledge, and