Brand Experience Lead - Retail Sales & Events

Estée Lauder Companies; Guildford; On-site; GBP 23,000 - 30,000; Full time

Job summary

Estée Lauder Companies is seeking a Counter Lead to support their Brand by driving sales turnover and market share while staying consumer focused. You will reflect a credible brand image, maximise sales through excellent service, and ensure standards across store operations.

You'll plan local marketing and events, deliver brand strategy, manage refunds per guidelines, and keep up to date with product knowledge to provide an industry-leading customer experience.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Drive sales turnover and market share by remaining consumer focused.
• Reflect a credible and professional Brand image to all consumers.
• Maximise sales through selling, service and retail standards.
• Plan and implement local marketing & events aligned to activity.
• Deliver excellence in service and pursue a zero-complaints mindset.
• Be an ambassador for the Brand and uphold brand values.

Skills

Retail experience

Communication

Commercial awareness

Self-development

Job description

Estée Lauder Companies is seeking a Counter Lead to support their Brand by driving sales turnover and market share while staying consumer focused. You will reflect a credible brand image, maximise sales through excellent service, and ensure standards across store operations.

You'll plan local marketing and events, deliver brand strategy, manage refunds per guidelines, and keep up to date with product knowledge to provide an industry-leading customer experience.