Brand Experience & Sales Lead

The Estée Lauder Companies; Gateshead; On-site; GBP 21,000 - 29,000; Full time

Job summary

The Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share while maintaining a consumer-focused approach in-store. You will uphold brand image, deliver outstanding service, and lead by example in retail standards and local marketing initiatives.

Responsibilities include managing replenishment, promotions, and stock, ensuring compliance with company policies, and striving for zero consumer complaints while coaching team members on product

Qualifications

• Experience in fast-paced retail and/or consumer-facing environment.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Support the Brand in driving sales turnover and market share while delivering exceptional service.
• Maintain store standards, pricing, displays and housekeeping to Brand/Company guidelines.
• Utilise reports and promotions to maximise sales and execute local marketing/events.
• Deliver an excellent customer experience, handling refunds/complaints per guidelines and keeping learning up to date.
• Act as Brand ambassador, ensuring brand values are reflected in every interaction.

Skills

Retail experience

Commercial understanding

Communication skills

Organization skills

Prioritisation

Job description

The Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share while maintaining a consumer-focused approach in-store. You will uphold brand image, deliver outstanding service, and lead by example in retail standards and local marketing initiatives.

Responsibilities include managing replenishment, promotions, and stock, ensuring compliance with company policies, and striving for zero consumer complaints while coaching team members on product