Brand Lead & Customer Experience Champion

The Estée Lauder Companies; Ashford; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Estée Lauder Companies is seeking a Counter Lead to drive sales turnover and market share while delivering outstanding customer experiences. You will reflect a professional Brand image, lead local marketing initiatives, and ensure high retail standards across operations.

You will act as a Brand ambassador, manage refunds/complaints per guidelines, stay updated with product knowledge, and leverage digital tools to enhance consumer engagement and loyalty.

Qualifications

• Experience in fast-paced retail or consumer-facing environments.
• Ability to drive self-development and continuous learning.
• Strong commercial understanding of retail dynamics and customer trends.
• Excellent communication, organisation and prioritisation abilities.

Responsibilities

• Maximise sales by selling, delivering excellent service and maintaining retail standards.
• Deliver the Brand Strategy and local plan aligned to retailer activity.
• Ensure refunds and complaints are resolved per Company guidelines.
• Maintain brand ambassador standards and ensure brand values are reflected in-store.
• Use digital tools to keep knowledge up to date and inform customers.
• Plan and execute local marketing and events initiatives to drive traffic and sales.
• Develop knowledge of products to deliver an industry-leading customer experience.

Skills

Commercial acumen

Communication skills

Organisational skills

Self-development

Job description

The Estée Lauder Companies is seeking a Counter Lead to drive sales turnover and market share while delivering outstanding customer experiences. You will reflect a professional Brand image, lead local marketing initiatives, and ensure high retail standards across operations.

You will act as a Brand ambassador, manage refunds/complaints per guidelines, stay updated with product knowledge, and leverage digital tools to enhance consumer engagement and loyalty.