Brand Counter Lead: Customer Experience & Sales

The Estée Lauder Companies Inc.; Greater London; On-site; GBP 17,000 - 25,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead to drive sales turnover and market share while keeping the customer at the center of every decision.

You will reflect a professional brand image, maximize sales through service and store standards, and coordinate local marketing and events in line with brand guidelines. Responsibilities include maintaining retail standards, managing stock and refunds, using digital tools to stay informed, and delivering an exceptional consumer experience

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible and professional Brand image to all consumers.
• Maximise sales through selling, service and retail standards.
• Adhere to store/Brand/Company procedures and guidelines.
• Understand daily/weekly targets and plan actions accordingly.
• Be aware of alternative sales channels (events, Omni and digital).
• Use digital tools to keep knowledge up to date and support the Brand strategy.

Skills

Retail experience

Self-development

Commercial awareness

Communication & organisation

Job description

The Estée Lauder Companies Inc. is seeking a Counter Lead to drive sales turnover and market share while keeping the customer at the center of every decision.

You will reflect a professional brand image, maximize sales through service and store standards, and coordinate local marketing and events in line with brand guidelines. Responsibilities include maintaining retail standards, managing stock and refunds, using digital tools to stay informed, and delivering an exceptional consumer experience