Brand Experience Lead – Counter & Sales

The Estée Lauder Companies; Maidstone; On-site; GBP 32,000 - 46,000; Full time

Job summary

The Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share while staying consumer focused. You will reflect a credible brand image, deliver excellent service, and uphold store, Brand and Company procedures to meet daily targets and leverage digital channels.

You will manage replenishment, plan local marketing and events, champion Brand values, handle refunds and complaints per guidelines, use digital tools for knowledge, and ensure health

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible and professional Brand image to all internal and external consumers at all times.
• Maximise sales through selling, providing excellent service and retail standards.
• Adhere to store/Brand/Company Procedures and guidelines.
• Understand daily/weekly targets.
• Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc.
• Keep up to date with competitor activities and missed opportunities.
• Use social media to drive the business, protect and enhance the Brand image.
• Deliver the Brand Strategy and local plan.
• Plan and implement local marketing & events initiatives.
• Deliver excellence in service with a zero consumer complaints mindset.
• Be an Ambassador for the Brand and live Brand values.
• Ensure refunds/complaints follow Company guidelines and escalate where appropriate.
• Use digital tools to keep knowledge up to date.
• Deliver a consumer recruitment and retention strategy.
• Develop up-to-date knowledge of product to deliver an industry-leading experience.

Job description

The Estée Lauder Companies is seeking a Counter Lead to support the Brand in driving sales turnover and market share while staying consumer focused. You will reflect a credible brand image, deliver excellent service, and uphold store, Brand and Company procedures to meet daily targets and leverage digital channels.

You will manage replenishment, plan local marketing and events, champion Brand values, handle refunds and complaints per guidelines, use digital tools for knowledge, and ensure health