Brand Champion: Customer Success for Growth & Renewal

Monograph; Greater London; Hybrid; GBP 50,000 - 67,000; Full time

Job summary

A leading marketing analytics company seeks a Brand Champion in Greater London. The role focuses on maximizing customer value from brand health data and ensuring strong relationships with clients. Responsibilities include onboarding customers, leading check-ins, and translating insights into actionable strategies. Ideal candidates will have 2-4+ years of experience in customer success or account management, with strong data literacy and communication skills. This position offers competitive compensation and a flexible work environment.

Benefits

Employee Share Option Program

Annual wellness bonus

Flexible working arrangements

Personal L&D budget

Qualifications

• 2–4+ years in Customer Success or Account Management.
• Experience in B2B SaaS or adjacent fields.
• Strong communication skills across technical and user audiences.

Responsibilities

• Onboard customers and design success plans.
• Lead quarterly check-ins and track outcomes.
• Identify risks and drive account renewals.

Skills

Customer Success Management

Relationship Building

Data Literacy

Negotiation

Communication

Tools

Vitally

HubSpot

Notion

Google Workspace

Job description

A leading marketing analytics company seeks a Brand Champion in Greater London. The role focuses on maximizing customer value from brand health data and ensuring strong relationships with clients. Responsibilities include onboarding customers, leading check-ins, and translating insights into actionable strategies. Ideal candidates will have 2-4+ years of experience in customer success or account management, with strong data literacy and communication skills. This position offers competitive compensation and a flexible work environment.